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Palesa Mamogobo

@palesamamogobo

Customer support and debt management specialist at SARS, negotiating tax debt settlements and resolving account discrepancies.

South Africa

Message

At SARS, I negotiated tax debt settlement plans and structured payment arrangements around taxpayers’ circumstances. I also audited financial accounts and resolved discrepancies while following compliance procedures.

At Construct Education, I diagnosed LMS issues, reproduced software bugs, and routed complex technical queries to Level 2 Analysts.

At Amazon Developmental Center, I provided technical troubleshooting across phone, chat, and email. I identified recurring issues and recommended improvements while resolving customer queries.

Earlier, I supported banking customers at FirstRand (iDigiTech & Nav) and Standard Bank, and handled retention and debt collection at Cell C. My work included resolving queries, negotiating overdue account settlements, and maintaining accurate records.

Experience

Work history, roles, and key accomplishments

Debt Management Consultant

SARS

Jun 2025 - Jan 2026 (7 months)

Negotiated tax debt settlement plans and structured payment arrangements based on taxpayer circumstances. Audited financial accounts and resolved discrepancies while maintaining full compliance with procedures.

Debt Management Payment Negotiation Financial Auditing Compliance Record keeping

Software Support Analyst

Construct Education

Jul 2024 - Mar 2025 (8 months)

Diagnosed LMS issues and reproduced software bugs before escalation. Validated support tickets and routed complex technical queries to Level 2 Analysts.

LMS Troubleshooting Ticket Management Technical Support Documentation

Technical Support Agent

Amazon Developmental Center

Apr 2022 - Jul 2024 (2 years 3 months)

Delivered high-touch technical troubleshooting across phone, chat and email channels. Advocated for customers by identifying recurring systemic issues and recommending improvements.

Technical Support Troubleshooting Customer Advocacy Communication Skills

Call Centre Agent

FirstRand

Jan 2020 - Dec 2021 (1 year 11 months)

Provided proactive banking support while consistently working within strict SLA requirements. Resolved customer queries and guided clients toward appropriate banking solutions.

Banking Support SLA Compliance Customer Service Query Resolution

Retentions Consultant & Debt Collection Agent

Cell C

Oct 2017 - Jul 2019 (1 year 9 months)

Negotiated overdue account settlements and retained high-value customers through tailored solutions. Handled customer objections and disputes while identifying suitable retention opportunities.

Retention Debt Collection Negotiation Objection Handling Compliance

Call Centre Agent

Standard Bank

Nov 2014 - Dec 2016 (2 years 1 month)

Delivered tailored banking solutions designed to improve customer satisfaction and resolve queries. Handled high-volume customer interactions while maintaining professional service standards.

Banking Solutions Customer Service High Volume Call Handling Policy Adherence