Looking for a job

Mariami Kruashvili

@mariamikruashvili

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I lead client delivery and improve operations for digital products and payments.

United Kingdom

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What I'm looking for

I'm looking to lead operational delivery and process improvement for digital products, working closely with clients, technical teams and product stakeholders.

At Made by Nexora, I manage end-to-end delivery across concurrent client projects, coordinating clients, developers and internal teams for websites, SaaS platforms and digital products. I introduced structured tracking and communication frameworks that reduced delays and improved client satisfaction.

Previously at Fly Now Pay Later, I grew enterprise travel partnerships with TUI and Crystal Travel, led a Stripe integration, uncovered a credit-check bug affecting hundreds of US customers, and identified approximately £50,000 in unrecorded loans before financial loss occurred. I also built the internal knowledge hub, supported an offshore team, and contributed to 5% B2B and B2C revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Operations Team Lead

Current

Made by Nexora

Nov 2025 - Present (10 months)

Manage end-to-end operational delivery across concurrent client projects, acting as the primary point of coordination between clients, developers, and internal teams. Introduced structured project tracking and communication frameworks that reduced delivery delays and improved client satisfaction.

Project Management Operations Client Communication Process Improvement Onboarding SaaS Digital Products

Customer Success Manager (Operations and B2B Partnerships)

Fly Now Pay Later

Jan 2022 - Dec 2023 (1 year 11 months)

Managed a large portfolio of enterprise travel partners including TUI and Crystal Travel, contributing to approximately 5% B2B revenue growth. Promoted to Customer Success Manager within 12 months, leading onboarding, training, and board-level reporting.

Customer Success B2B Partnerships Onboarding Training Stakeholder Management Stripe Reporting Knowledge Management Team Supervision

Customer Success Associate (Operations and Support)

Fly Now Pay Later

Jan 2021 - Dec 2022 (1 year 11 months)

Consistently achieved the highest ticket volume on the team, resolving up to 150 tickets per day while maintaining 90%+ customer satisfaction scores. Identified and resolved a critical bug affecting US credit checks and discovered unrecorded loans worth approximately £50,000.