Dan Saunders

I’m a Customer Success and Customer Experience leader with experience across SaaS, fintech, marketplaces and consumer platforms.

Most recently at Irys, I’ve led Customer Success and support across a growing photography platform, covering everything from customer support and premium member experience to help centre strategy, automation, product feedback and operational improvements. A big part of my role has been identifying where customers are getting stuck and fixing the underlying journey rather than just treating the symptom.

Previously, I’ve worked across Customer Success, support, fraud, operations and account management, including roles at Zendesk, Barclays, OnBuy and Just Eat. I’m particularly strong in environments where there’s a lot to improve: building processes, reducing unnecessary contact, using customer data to identify opportunities, and creating better experiences without adding unnecessary complexity.

I enjoy roles where I can combine customer-facing work with wider ownership, whether that’s improving retention, increasing adoption, scaling self-service or feeding customer insight back into product and operational decisions.

I’m now looking for a fully remote Customer Success, Customer Experience or Customer Operations role where I can bring that mix of hands-on experience and strategic thinking.