At Smile Time Dental, I manage patient scheduling, insurance verification, billing, and accurate patient and financial records. I communicate with insurance providers about coverage and claims, explain financial responsibility, and collect copays and outstanding balances.
I coordinate appointments, confirmations, and rescheduling by phone and email while supporting efficient daily operations across multiple office locations. I work independently, collaborate with teams, and help resolve patient concerns.
My customer-facing experience also includes fast-paced roles at Raising Cane’s and Bober Tea, where I processed payments, answered customer questions, maintained service standards, and balanced multiple priorities. I also trained new employees on procedures, customer service expectations, and workplace policies.
I bring organized communication, attention to detail, documentation accuracy, payment processing, and record management to every role.
