MCMadusha Can
@madushacan
Experienced banking fraud loss prevention specialist focused on risk mitigation and customer-focused solutions.
CanadaWhat I'm looking for
I am a fraud loss prevention professional with hands-on banking experience at TD and HSBC, skilled in fraud detection, KYC, and risk management using systems like TSYS, DPM, PRM, PEGA, S3, and Gateway.
At TD I investigated over 40 accounts for suspicious activity, improved protocols through data analysis, and educated customers on fraud prevention while enhancing operational efficiency and profitability.
Earlier roles include customer service and financial document analysis for high-net-worth clients, where I led team improvements, mentored new hires, and maintained regulatory compliance and strong client relationships.
Experience
Work history, roles, and key accomplishments
Fraud Loss Prevention Agent
TD
Nov 2023 - Present (2 years 3 months)
Protected financial assets by investigating over 40 suspicious accounts using TSYS, DPM, PRM, PEGA, S3 and Gateway, improving loss prevention protocols and customer fraud awareness.
Contact Center Representative
TD
Sep 2021 - Nov 2023 (2 years 2 months)
Delivered customer support and troubleshooting, conducted in-depth customer analysis to recommend products, and mentored new team members to improve satisfaction and performance metrics.
WSManaged financial documents and provided investment planning for high-net-worth BVI clients, leveraging global partner ecosystem to assess and mitigate client risk.
Performed timely KYC checks, maintained regulatory compliance and bank policy knowledge, and evaluated client risk levels to support anti-money laundering efforts.
Education
Degrees, certifications, and relevant coursework
BUBirmingham City University
Master of Business Administration, Business Administration
2017 - 2018
Completed a Master of Business Administration program from May 2017 to June 2018, focusing on business strategy and management.
CCCypress College
Associate in Science, Business Management
2012 - 2014
Earned an Associate in Science in Business Management from January 2012 to December 2014 with coursework in business fundamentals and management.
Availability
Location
CanadaAuthorized to work in
Job categories
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