Open to opportunities

Hamza Zahid

@hamzazahid2

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Senior investment operations and risk analyst focused on compliant, efficient financial workflows.

Canada

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What I'm looking for

I’m looking to continue delivering compliant, efficient investment operations and risk support in a fast-paced team, using digital tools to improve workflows while providing exceptional client experience and strong regulatory adherence.

I’m a Senior Analyst with over 8 years of experience in the financial services industry, specializing in Investment operations, risk management, and process optimization. I hold a Master's Operations & Risk degree and certifications including the Canadian Securities Course (CSC), Derivatives Fundamentals and Options Licensing (DFOL), and the Conduct and Practices Handbook.

My strength is executing and validating complex financial transactions with tight attention to regulatory standards and exceptional client service. I thrive in fast-paced environments and I’m passionate about leveraging digital tools to enhance operational efficiency and client experience.

In my current role at National Bank Direct Brokerage, I design, develop, and refine operational tools and procedures to support daily workflows. I investigate and resolve complex transaction issues, monitor and correct transactions outside regulatory or internal policy frameworks, produce and process daily reports, and extract, validate, and submit transaction requests to external partners.

Previously, as an Investment Agent at National Bank Direct Brokerage, I executed buy and sell orders with precision and compliance, verified client identities, enforced risk management protocols, and monitored margin requirements—especially for options trading. Earlier experience includes client advisory at RBC, customer support at Nordia Inc., and accounting responsibilities where I managed the full accounting cycle and ensured data integrity—strengthening the accuracy and stakeholder mindset I bring to every transaction and process.

Experience

Work history, roles, and key accomplishments

Current

Senior Analyst

Current

National Bank Direct Brokerage

Mar 2025 - Present (1 year)

Designed and refined operational tools and procedures to support daily investment operations workflows. Investigate and resolve complex transaction issues and monitor anomalies to ensure compliance with regulatory and internal policy frameworks.

Investment Operations Design Operations Operations Transaction Monitoring Regulatory Compliance Risk Management Data Validation

Investment Agent

National Bank Direct Brokerage

Sep 2019 - Mar 2025 (5 years 6 months)

Executed buy and sell orders for financial instruments with precision and compliance. Verified client identities, enforced risk management and margin requirements for options trading, and resolved client issues while maintaining regulatory adherence.

Options Trading Risk Margin Identity Verification Regulatory Compliance Client Advisory

Client Advisor

RBC

Feb 2017 - Sep 2019 (2 years 7 months)

Strengthened client relationships by providing proactive financial advice and tailored solutions. Resolved concerns at first contact, promoted digital banking tools, and referred clients to internal specialists for advanced planning.

Client Relationship Management Financial Advice Digital Banking Referral Management Customer Experience

Customer Service Representative

Nordia Inc.

Jul 2015 - Dec 2015 (5 months)

Provided courteous and professional client support to ensure a positive customer experience. Reassured customers with clear explanations to resolve inquiries and maintain service quality.

Customer Support Client Communication Service quality inquiry handling Customer Satisfaction

Accountant

Jad Pieces Autos

Nov 2012 - Dec 2013 (1 year 1 month)

Managed the full accounting cycle, including daily transaction entries and reconciliations. Prepared month-end and year-end journal entries to support accurate financial reporting while ensuring data integrity.

Reconciliation Journal Entries Month End Close Financial Reporting Data Integrity Reconciliations

Convergence Study Analyst

AgilOrg

May 2012 - Aug 2012 (3 months)

Identified client needs and translated them into actionable insights for technical teams. Prepared progress reports and facilitated communication between stakeholders to support delivery.

Requirements Analysis Business Analysis Stakeholder Management Progress Reports Project Support

Banking Advisor

Banque Populaire du Maroc

Jun 2011 - Aug 2011 (2 months)

Welcomed clients and provided guidance on financial products and services. Assembled and managed credit applications with thorough documentation and follow-up, supporting informed decisions through personalized advice.

Client Advisory Financial Products Credit Applications Documentation Management

Sales Department Assistant

Menara Prefa

May 2010 - Aug 2010 (3 months)

Prospected new clients and tracked customer feedback to improve service delivery. Analyzed sales data, prepared client quotes, and supported business growth through responsive customer interactions.

Sales Prospecting Sales Data Analysis Customer Feedback Analysis Business Development Support Customer Service Reporting

Warehouse Worker

Menara Prefa

Feb 2007 - Sep 2009 (2 years 7 months)

Received, verified, and managed inventory with precision and accountability. Tracked orders, maintained stock levels, and recorded stock movements and delivery receipts to support efficient operations.

Inventory Management Stock Level Monitoring Warehouse operations