Open to opportunities

J Green

@jgreen

Fraud & Risk Manager building scalable crypto fraud prevention programs and regulatory-compliant operations that reduce losses.

Canada

Message

What I'm looking for

I’m seeking senior management, fraud/risk, or compliance leadership roles where I can build scalable fraud prevention programs, strengthen regulatory compliance, lead high-performing teams, and deliver measurable reductions in fraud losses.

I’m a Fraud & Risk Department head and manager specializing in building scalable fraud prevention programs, regulatory compliance, and measurable reductions in crypto fraud losses. At Newton Crypto Ltd., I built and led the Fraud Department by hiring, training, mentoring, and managing teams while establishing policies, procedures, and operational tooling.

I deliver results through advanced investigations, Chainalysis blockchain forensics, transaction monitoring, and proactive risk strategies. I’ve driven a 20–40% quarter-over-quarter reduction in fraud incidents, victimized clients, and scammed assets, while directing high-volume workflows across Zendesk tickets, fraud escalations, large withdrawals, and regulatory Production/Judicial Orders.

Regulatory excellence is central to how I operate. I’m proficient in OSC reporting, FINTRAC STRs, sanctions/PEP screening, and Judicial Orders, and I coordinate interactions tied to law enforcement and provincial regulators. I also partner with C-suite and cross-functional teams on quarterly OSC reporting, vendor evaluations/negotiations, and strategic initiatives that keep fraud, compliance, and operations aligned.

Before fraud leadership, I strengthened my customer-facing and operational leadership skills as a Team Lead and Support Representative in Customer Success, where I led ticket and customer satisfaction improvements through process updates and best practices. Earlier, I built a strong foundation in financial services and insurance brokerage, and I bring that disciplined, client-centered approach into every compliance and risk decision I make.

Experience

Work history, roles, and key accomplishments

Current

Manager – Fraud Department

Current

Newton Crypto Ltd.

Jan 2024 - Present (2 years 7 months)

Built and led the Fraud Department, establishing fraud policies and procedures, Zendesk macros, internal fraud engine rules, and documentation. Reduced fraud incidents quarter-over-quarter by 20–40% through investigations using blockchain forensics and proactive risk strategies.

Fraud and Risk Fraud Investigation Blockchain Forensics Chainalysis Transaction Monitoring Internal Fraud Engine Rules Zendesk Notion Victim Client Protection Regulatory Reporting Stakeholder Management KPI Analysis Sardine

Team Lead – Customer Success

Newton Crypto Ltd.

Jan 2022 - Jan 2024 (2 years)

Led a Customer Success team, providing coaching, mentoring, training, and performance facilitation for representatives. Improved solved ticket volume and customer satisfaction through process improvements, policy updates, and best practices.

Customer Success Leadership Team Management Coaching Mentor Training Ticket Volume Optimization Customer Satisfaction Process Improvement Policy Updates Cross Functional Collaboration

Support Rep & Account Manager

Newton Crypto Ltd.

Jan 2021 - Jan 2022 (1 year)

Provided client support and account management, leading in ticket resolution volume and customer satisfaction metrics. Created and piloted an account management program that evolved into a dedicated OTC trading desk and full department.

client support Account Management Ticket Resolution Customer Satisfaction OTC Customer Service Operations

Client Service Broker

Arthur J. Gallagher Canada Ltd.

Jan 2021 - Jan 2021 (0 months)

Managed commercial insurance client service activities including re-marketing non-renewable policies and comparing coverage options. Negotiated rates, provided risk management advice, and delivered customized insurance solutions while maintaining regulatory compliance.

Insurance Brokerage Client Advocacy Remarketing Policies Renewals Coverage Risk Management Applied Rating Services Applied Epic Excel CGI Autoplus

Technical Service Representative

Arthur J. Gallagher Canada Ltd.

Jan 2020 - Jan 2021 (1 year)

Underwrote and issued commercial insurance policies, processed renewals and endorsements, and supported legal expense programs. Managed certificates, correspondence, and accounts receivable with high accuracy and trained new hires.

Underwriting Policy Issuance Renewals Endorsement Legal Expense Programs Certificates Accounts Receivable Training

Personal Lines Sales Broker

Riders Plus Insurance Inc.

Jan 2018 - Jan 2020 (2 years)

Quoted and sold personal lines insurance policies and built trusted client relationships through inbound and outbound sales. Provided tailored risk management advice for clients across auto, home, motorcycle, and RV.

Personal Lines Insurance Sales Quoting Inbound Sales Client Relationship Management Risk Management Auto Insurance Home Insurance Motorcycle Insurance RV Insurance

Personal Lines Sales Broker

Think Insure Ltd.

Jan 2016 - Jan 2018 (2 years)

Sold personal lines policies and serviced/re-marketed accounts while managing relationships with markets. Focused on value-added coverages and handled sensitive reports including CGI Autoplus and MTO.

Personal Lines Insurance Sales Client Servicing Remarketing Policies Market Relationships Value Added Coverage Positioning CGI Autoplus MTO

Credit Support and Servicing Officer

Canadian Imperial Bank of Commerce (CIBC)

Jan 2010 - Jan 2016 (6 years)

Provided technical and procedural support and training to branches on personal and small business lending products. Managed high-value customer accounts and implemented continuous business improvements while cross-selling financial products.

Credit Support Lending Product Support Continuous Improvement Cross Selling Compliance Support

Mortgage Support and Servicing Officer

Canadian Imperial Bank of Commerce (CIBC)

Jan 2007 - Jan 2010 (3 years)

Supported mortgage underwriting and servicing, including investigations and modifications for branches and third parties. Trained new employees, led meetings, and provided financial advice while ensuring compliance.

Mortgage Support Mortgage Underwriting Support Loan Servicing Investigation Underwriting and Servicing Modifications Meeting facilitation Compliance Financial Advice