Maria elna akkalya roy

Led end-to-end documentation for undocumented modules and major product feature launches, established scalable information architectures, and audited legacy GRC documentation. Authored client-side audit documentation for UAE/Dubai healthcare providers and collaborated cross-functionally with product management and customer support.

Enhanced integration documentation, authored deployment guides and device mapping documentation for MacOS agent integration, and researched security features including MFA, SAML, and access reviews. Collaborated with product managers on roadmaps and led content strategy initiatives.

Responsible for product documentation including user guides, release notes, and support content. Assisted in creating media content, prepared style guides, and contributed to continuous quality improvement on UX and managed multiple help centers.

Planned, developed, and branded content across web, product, and marketing channels. Authored and maintained documentation for WooCommerce plugins, applied SEO best practices, and wrote the 'Ultimate Guide to WooCommerce Checkout' eBook.

Developed an Industrial IoT chatbot application for root cause analysis and optimized action recommendations. Translated machine learning benefits into business value, created data visualizations, and collaborated on data modeling standards.

BSc in Information Technology from Nirmala College for Women, Coimbatore, Tamil Nadu.

Completed the Technical Writing: How to Write Software Documentation course on Udemy.

Completed the SEO Certification Course from HubSpot Academy.

Completed multiple LinkedIn Learning courses in content marketing, copywriting, and social media.