Open to opportunities

Maria Elisa Vargas

@mariaelisavargas

Message

Senior Customer Success and Project Manager driving commercial growth and delivery excellence across LATAM.

Colombia

Message

What I'm looking for

I am looking for a senior role in project or customer success management where I can lead cross-functional teams, drive commercial growth, and deliver measurable customer outcomes in a remote, multicultural setting.

I am a multicultural Business Administrator with over 15 years' experience in customer success, project management, and commercial strategy across LATAM and the Caribbean. I excel at translating strategic goals into measurable outcomes, leading cross-functional teams, and delivering strong commercial results in remote, multicultural environments.

As a senior project and category leader, I have driven growth and operational improvements—delivering 90% on-time project deliveries at Constructora Podium and achieving double-digit sales and visibility increases at Mondelez and Diageo. I also founded and grew an e-commerce toy business, reaching 100MM COP in first-year sales and securing retail partnerships for a family brand.

I bring analytical decision-making, precision, and a growth mindset to roles where structure, accountability, and excellent stakeholder communication are required. I am seeking opportunities as a Project Manager, Customer Success Manager, or Customer Experience Specialist to continue delivering impact and scaling customer-centric operations.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Project Manager

Current

Constructora Podium

Jan 2024 - Present (2 years)

Lead commercial strategy and oversee end-to-end execution of commercial projects, delivering 90% on-time deliveries and maintaining post-delivery claims at 7%, well below industry average.

Project Management Customer Experience Commercial Strategy Delivery Management Remote Team Leadership KPI Tracking Risk Management

Founder / Project Leader

Quintum SAS

Jul 2019 - Dec 2023 (4 years 5 months)

Founded and ran an e-commerce toy business and a family brand, managing design, finance, suppliers, imports, marketing and sales, achieving 100MM COP in first-year sales and sustained growth with retail partnerships.

entrepreneurship Supplier Management Sales Growth Marketing Financial Planning Partnerships Product Development

Category Development Manager

Mondelez International

Oct 2016 - Jun 2019 (2 years 8 months)

Co-led commercial and marketing execution for Panama and Nicaragua, improving category visibility by 120% and driving 15% sales growth through new in-store exhibitor implementations and POS activations.

Trade Marketing Commercial Planning Stakeholder Management Sales Forecasting

Planning Director

Fundación Corazón Verde

Jan 2016 - Sep 2016 (8 months)

Led business projects and sponsorship sales for Alimentarte, co-designed and launched artist-intervened tableware meeting 100% of sales targets and sold all sponsorship spaces for the 2016 festival on schedule.

Project Planning Sponsorship Sales Event Management Fundraising Performance Tracking

Associate Shopper Marketing Manager

Diageo

Dec 2010 - Dec 2015 (5 years)

Developed shopper-driven commercial strategies and activations that exceeded seasonal sales targets (106%) and delivered double-digit growth across reserve and non-scotch portfolios via value-added packs and Fine Drinking executions.

Commerce Activation Sales Growth Campaign Execution