MFMaria Cristina Fernandez
@mariacristinafernand
I am a healthcare project coordinator and executive VA, with operations management experience.
PhilippinesWhat I'm looking for
I am a results-driven operations leader with over 14 years of cross-industry experience running operations, provider onboarding, credentialing coordination, scheduling, billing compliance, and multi-facility support in virtual environments.
I have onboarded 30+ anesthesiologists and CRNAs across six facilities, reducing setup time by 30%, designed dynamic scheduling matrices, and embedded workflows with billing teams to ensure 95% of services are accurately captured while providing high-level administrative support to executive leadership.
As a senior operations manager I reorganized teams into micro-teams to boost output by 20%, presented capacity-planning models to global clients, delivered a pandemic continuity plan with zero downtime, increased revenue by 10% through strategic headcount and process changes, and trained 30+ team leads to improve client satisfaction.
Experience
Work history, roles, and key accomplishments
Project Coordinator
Turiya Anesthesia
Aug 2024 - Present (1 year 1 month)
Onboarded 30+ anesthesiologists and CRNAs across six facilities, reducing setup time by 30% and designing a scheduling matrix and billing workflows that ensured 95% service capture.
Senior Operations Manager
Straive
Jun 2022 - Jul 2024 (2 years 1 month)
Reorganized teams into micro-teams, boosting output by 20% and presented capacity-planning models aligning headcount to demand. Increased revenue 10% through headcount and process optimizations and maintained zero downtime during the office-to-WFH shift.
Operations Manager
Straive
Jan 2017 - May 2022 (5 years 4 months)
Scaled operations and trained 30+ team leads with codified QA forms, lifting client satisfaction by 12% and implementing a pandemic continuity plan that delivered zero downtime.
Education
Degrees, certifications, and relevant coursework
SDSt. Paul University Dumaguete
Master of Business Administration, Business Administration
Completed 33 units toward a Master of Business Administration at St. Paul University Dumaguete, noted in 2012.
SDSt. Paul University Dumaguete
Bachelor of Science, Hotel and Restaurant Management
Grade: With Honors
Graduated with honors in Hotel and Restaurant Management from St. Paul University Dumaguete in 2009.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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