MCMaria Cocco
@mariacocco
Multilingual professional with extensive experience in hospitality and teaching.
Cayman IslandsWhat I'm looking for
With over a decade of experience in the hospitality industry, I have honed my skills as a Server and Bartender at Calypso Grill in Grand Cayman. My role involves creating memorable experiences for guests through exceptional service, extensive knowledge of food and drink, and a keen attention to detail. I thrive in upscale environments where I can showcase my ability to manage guest interactions and ensure satisfaction.
Prior to my current position, I worked as a Teacher at Escuela Oficial de Idiomas in Madrid, where I developed and implemented lesson plans for diverse groups of students. My passion for education and language has allowed me to instruct students in English grammar, writing, and reading, while also providing valuable feedback to help them progress. My multilingual abilities have been a significant asset throughout my career, enabling me to communicate effectively with guests and colleagues in various languages.
Experience
Work history, roles, and key accomplishments
Server/Bartender
Calypso Grill
May 2015 - Present (10 years 1 month)
Responsible for welcoming guests, presenting food specials, and ensuring an exceptional dining experience. Skilled in bartending with extensive knowledge of drink preparation and managing restaurant checkouts.
Teacher
Escuela Oficial de Idiomas
Sep 2013 - Apr 2015 (1 year 7 months)
Developed and implemented lesson plans for students learning English. Instructed various age groups on grammar, writing, and reading, while monitoring progress and providing feedback.
Airport Hostess
AENA
Dec 2012 - Aug 2013 (8 months)
Greeted and assisted guests through the airport check-in and check-out process. Resolved guest issues in multiple languages and provided information about airport services.
Multilingual Technical Support
Nokia
May 2009 - Dec 2012 (3 years 7 months)
Provided technical support over the phone in multiple languages, addressing device issues and customer complaints effectively.
Server / Hostess
Sasso Restaurant
Nov 2006 - May 2009 (2 years 6 months)
Welcomed and served guests in a fine dining Italian restaurant, ensuring a high level of customer satisfaction.
Server
Joe Rigatoni's
Oct 2003 - Nov 2006 (3 years 1 month)
Provided excellent guest service in a casual Italian restaurant, focusing on customer satisfaction and efficient service.
Front Desk
Grand Hotel Torre Canne
Sep 2002 - Sep 2003 (1 year)
Managed guest check-in and check-out processes while addressing various customer service issues in multiple languages.
Education
Degrees, certifications, and relevant coursework
Enforex Spanish Language School
Language Course, Language Studies
2009 - 2010
Harrogate, UK
IELTS, English Language
2005 - 2005
Achieved IELTS certification, demonstrating proficiency in English.
Harrogate College
ESOL, English Language
2003 - 2005
Completed ESOL course from Basic through Advanced Proficiency.
Brindisi, Italy
A Level Diploma, Science
2001 - 2001
Obtained A Level Diploma in Science.
Tech stack
Software and tools used professionally
Availability
Location
Cayman IslandsAuthorized to work in
Job categories
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