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MariaCarrillo96 User

@mariacarrillo96user

BDC / Customer Care Representative at ASBURY AUTOMOTIVE GROUP supporting customers across 75+ dealerships with appointments and service concerns.

United States

Message

At ASBURY AUTOMOTIVE GROUP, I provide BDC and customer care support across 75+ automotive dealerships. I handle inbound and outbound calls, coordinate service appointments, and connect customers with the appropriate dealership departments.

At VESTIQUE, I managed online customer orders and supported customers with questions about shipping, products, returns, and exchanges using Shopify. I’ve also supported inventory, order fulfillment, and data accuracy, and I provide customer support in English and Spanish.

Experience

Work history, roles, and key accomplishments

Current

BDC / Customer Care Representative

Current

Asbury Automotive Group

Jun 2025 - Present (1 year 4 months)

Provide high-volume BDC and customer care support for customers across 75+ automotive dealerships, handling inbound and outbound calls, scheduling appointments, and resolving customer concerns. Document interactions in CRM systems and provide bilingual support in English and Spanish.

CRM Systems Dealership Management Systems Customer Service Appointment Scheduling Inbound Calls Outbound Calls Problem Solving Conflict Resolution Data Entry Bilingual English Spanish

E-Commerce Coordinator

Vestique

Jun 2020 - May 2025 (4 years 11 months)

Managed daily online customer orders and provided customer support through phone, email, and e-commerce platforms. Used Shopify to process orders, update customer information, and resolve order-related issues.

Shopify Ecommerce Customer Support Order Management Data Entry Problem Solving Email Communication Inventory Management

Operations & Inventory Support

Additional Experience

Jan 2024 - Jan 2025 (1 year)

Supported inventory, order fulfillment, data accuracy, and daily operational processes. Used computerized systems and scanners to maintain accurate information and complete orders efficiently.

Inventory Management Order Fulfilment Data Entry Computerized Systems Teamwork