Juan diego Gutiérrez

I am a proactive, dynamic customer service professional with over two years of experience in the BPO industry, specializing in customer service, back-office operations, and collections for international clients. I consistently maintain high standards of quality while resolving complex cases across call, messaging, and email channels.

I have worked on multinational campaigns including Airbnb, Capital One (fraud/customer service), and bridgecrest collections, collaborating to recover portfolios and support banking clients with financial product inquiries. I am committed to meeting KPIs and handling sensitive information in compliance with security standards.

I am adaptable, have strong active listening and problem-solving skills, and am proficient in CRM management and tools such as Adobe Illustrator and Photoshop. I communicate effectively in English and Spanish and have intermediate Portuguese and basic Russian studies.