Maria Bostan

Primary point of contact for customers, ensuring a positive experience from booking to vehicle collection. Handled invoicing, pre-calls, and customer updates on parts and repairs.

Enforced traffic regulations, oversaw car park security and maintenance, and used computerised systems to book customer vehicles for service and repairs.

Responsible for accurate order fulfilment, processing returns and goods inwards, and using computerised systems to book stock and courier collections. Exceeded targets and profitability.

Provided excellent wait service, took orders, delivered food and beverages, and made menu recommendations. Also assumed the role of fire/health and safety officer.

Implemented a system for processing online orders and parcels, maintained medical supplies, and used IT systems to evaluate performance and quality.

Currently pursuing a BA (Hons) in Business Management and Entrepreneurship with a Foundation Year, expected to complete in the future.

Completed an NCFE Level 2 Certificate in Introducing Caring for Children and Young People, covering child development, play, safeguarding, and nutrition.

Completed a Level 2 Certificate in Understanding Children and Young People's Mental Health, covering mental health contexts, factors, concerns, and support strategies.

Completed a Level 2 and 3 Customer Services Diploma, focusing on customer understanding, complaint handling, and service excellence.

Completed an NCFE Level 2 Certificate in Principles of Business Administration, covering administrative services, document production, and communication.

Completed a Tax Accounting Certificate, covering UK taxation, business tax, and financial analysis.