Maria Anastasia
@mariaanastasia
Dynamic content analyst with strong customer service and communication skills.
IndonesiaWhat I'm looking for
I am a dedicated professional with a background in International Business and extensive experience in content analysis and customer service. My journey began at the University of Wolverhampton, where I honed my skills in business management, followed by various roles that allowed me to develop a keen understanding of customer needs and content moderation.
Throughout my career, I have worked with reputable companies such as Accenture and Teleperformance, where I excelled in content analysis and moderation. My role as a Senior Content Moderator allowed me to lead quality assurance initiatives, ensuring that client expectations were consistently met. I am passionate about problem-solving and thrive in fast-paced environments, always aiming to enhance customer satisfaction.
Currently, I am seeking new opportunities that will allow me to leverage my analytical skills and customer service experience. I am particularly interested in roles that challenge me and offer growth potential within a collaborative team environment.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Teleperformance Indonesia
Apr 2024 - Jul 2024 (3 months)
Resolved customer issues and inquiries for a financial app client through emails and phone calls, adhering to client policies.
Content Analyst
Concentrix Malaysia
Jun 2023 - May 2024 (11 months)
Conducted content moderation, met client policies and targets, and participated in monthly assessments and training.
Customer Service Agent
Modsquad
Feb 2022 - Oct 2022 (8 months)
Handled customer service tasks, resolved issues, and answered inquiries based on client policies and targets.
Senior Content Moderator
Teleperformance Malaysia
Oct 2018 - Sep 2021 (2 years 11 months)
Served as a quality analyst for a temporary project, ensuring content met client standards and providing feedback.
Content Analyst
Accenture SDN.BHD
Jun 2016 - Mar 2018 (1 year 9 months)
Managed content moderation based on policies, assessed content weekly, and trained for various task lines within the project.
Airlines Sales Executive
PT. Airlines GSA Indonesia
Sep 2015 - Nov 2015 (2 months)
Responsible for selling cargo spaces to companies, conducting sales visits and calls, arranging prices, updating schedules, and following up with customers post-delivery.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Wolverhampton
Bachelor's Degree, International Business
2013 - 2015
Studied International Business, focusing on global trade, marketing strategies, and business management principles.
EIERC Institute
Advanced Diploma, Entrepreneurship
2012 - 2012
Completed an Advanced Diploma in Entrepreneurship, gaining skills in business planning, startup management, and innovation.
NANanyang Academy of Fine Arts
Diploma, Art Management
2010 - 2011
Studied Art Management, focusing on the intersection of art and business, including curation, marketing, and event management.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Interested in hiring Maria?
You can contact Maria and 90k+ other talented remote workers on Himalayas.
Message MariaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
