In my current customer service and administrative support project, I organize customer records and enquiries in HubSpot CRM, track follow-ups, and keep digital files and schedules in order.
In my customer service and farmers relations role, I responded to farmers’ inquiries, escalated complaints about tea bush distribution, and processed related transfers in the system. I also handled farmer documentation, including payslip printing and tea selling card issuance.
In store, procurement and administrative support, I maintained inventory records and supported supplier follow-ups and delivery coordination. I used emails and calls to coordinate operational requirements with the production manager, staff, and suppliers.
