Marlene Rose

Optimized executive calendars and operational systems, improving workflow efficiency by 35% and ensuring 100% on-time project completion while managing confidential communications and KPI reporting.

Led cross-functional workflow standardization achieving 98% customer satisfaction and increased first-contact resolution by 40% through CRM implementation that reduced response times by 35%.

Delivered executive administrative support and digitized filing systems to improve accessibility and compliance while supporting payroll, onboarding, vendor coordination, and inventory oversight with 98% documentation accuracy.

Directed daily operations and staff scheduling for 30 employees, led training and performance coaching, managed procurement and inventory cost control, and maintained health and safety compliance.

Provided high-volume multi-channel international support meeting SLA targets, maintained 90%+ satisfaction and 98% CRM accuracy, and reduced repeat contacts via effective escalation handling.

Developed evidence-based nutrition programs and clinical plans, analyzed anthropometric and clinical data to improve outcomes, led community nutrition interventions, and trained staff on nutrition protocols.

Managed appointment optimization and provider schedules, reduced no-show rates, maintained HIPAA-compliant records, processed payments, and developed outpatient nutrition protocols and education materials.

Conducted comprehensive nutritional assessments, developed individualized care plans including enteral/parenteral support, managed malnutrition cases, and supervised nutrition interns across maternal and chronic disease outreach.

Completed a Holistic Nutrition Health Coach program focusing on integrative nutrition, behavior-change coaching, and personalized nutrition strategies.

Studied Clinical Nutrition and Dietetics with training in nutritional assessment, clinical dietary planning, and community health nutrition interventions.