Open to opportunities

CATHERINE KUNGU

@catherinekungu

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Health information and HIV data management professional improving data quality, reporting, and EMR accuracy.

Kenya

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What I'm looking for

I’m looking for a role where I can contribute meaningfully while continuing to grow my skills. I value a work environment that encourages collaboration, learning, and taking initiative. Ideally, I’d like to be part of a team where I can make an impact and develop professionally over time.

I’m a detail-oriented Health Information and Data Management professional with extensive experience supporting HIV program data management, health records administration, and clinical data quality assurance. I currently serve as a Data Management Officer under the AIDS Healthcare Foundation (AHF) program at St. Mary’s Mission Hospital, focusing on accurate patient data, reporting, and data quality improvement initiatives.

I manage and validate patient clinical data in electronic medical record systems in compliance with Ministry of Health and AHF standards. I run routine data quality checks, reconciliation between registers/EMR/reporting tools, and review clinical documentation to ensure alignment with program reporting requirements, donor reporting, and audits.

I’m skilled in generating program indicators, reports, and data summaries to support monitoring and evaluation, evidence-based planning, and decision-making. I also support the implementation, maintenance, and optimization of Health Information Systems (HIS), EMR, and digital health platforms—and I train healthcare workers on data collection tools and reporting procedures.

Before my current role, I strengthened my record-management and reporting foundation through health records support, billing, and claims work—including managing the end-to-end medical claims process and analyzing claims data for trends, discrepancies, and rejections. I bring a results-oriented, confidentiality-first approach that helps teams improve service delivery and operational performance.

Experience

Work history, roles, and key accomplishments

Current

Data Management Officer

Current

St. Mary’s Mission Hospital

Oct 2025 - Present (8 months)

Managed HIV program data for the AIDS Healthcare Foundation (AHF) reporting framework, including entering and validating patient data in EMR systems. Conducted routine data quality checks and generated indicators and reports for internal review, donor reporting, and audits while ensuring confidentiality and compliance.

HIV Program Data Management Electronic Medical Records (EMR)Ministry Of Health Reporting Data Quality Assurance Data Reconciliation Clinical Documentation Review Data Reporting

Customer Experience Officer

Plainview Hospital

May 2025 - Oct 2025 (5 months)

Handled patient inquiries, complaints, and feedback to ensure prompt resolution and service satisfaction. Conducted patient satisfaction surveys, coordinated with clinical/administrative teams to address concerns, and maintained accurate records of interactions and outcomes.

Patient Inquiries & Complaints Appointment & Admission Support

Billing Officer

RFH Healthcare

Mar 2023 - May 2025 (2 years 2 months)

Managed patient health records and insurance documentation to support claims processing, audits, and compliance reviews. Verified record completeness and accuracy, generated claims performance and service utilization reports, and responded to insurer queries with compliant documentation.

Insurance & NHIF Documentation performance reporting Clinical Data Systems

Claims Manager

Taqwa Nursing Home

Jun 2022 - Dec 2022 (6 months)

Led end-to-end medical claims processing, ensuring timely preparation, verification, submission, and follow-up with insurers and corporate clients. Resolved claim denials and rejections, performed claims reconciliations, and coordinated with clinical and finance teams to improve accuracy and reimbursement outcomes.

Medical Claims Processing Cross functional Coordination

Claims Manager

RFH Healthcare

Jun 2022 - Dec 2022 (6 months)

Led end-to-end medical claims processing, including preparation, verification, submission, and follow-up with insurance companies and corporate clients. Analyzed claims data to identify rejections/denials and improved reimbursement by resolving payment discrepancies and coordinating with clinical, pharmacy, laboratory, and finance teams.

Medical Claims Processing Claims Verification Revenue Cycle Support

Health Records Assistant

RFH Healthcare

Jun 2017 - Jan 2020 (2 years 7 months)

Assisted with maintaining patient medical records and health information systems by verifying clinical documentation and patient demographic data. Entered information into electronic systems with high accuracy and confidentiality and supported preparation of records for claims processing, audits, and administrative reporting.

Medical Record Systems Claims Auditing

Health Records and Information Assistant

RFH Healthcare

Jun 2017 - Jan 2020 (2 years 7 months)

Supported maintenance of patient medical records and health information systems by verifying clinical documentation and patient demographic data for accuracy and completeness. Entered information into electronic systems with confidentiality, and assisted in preparing records for claims processing, audits, and administrative reporting.

Health Information Systems Electronic Medical Records (EMR)Claims Processing Audit Preparation Clinical Documentation