Ayana Beckford

Led enterprise-wide enablement programs focused on Oracle SaaS (OPERA Cloud) product support initiatives, collaborating cross-functionally with global teams to scope, plan, and execute talent development projects. Conducted Training Needs Analyses to identify user group requirements, skills gaps, and customer needs, developing and delivering tailored training plans to Line of Business leaders.

Created digital learning courses and instructor-led workshops using authoring tools such as Camtasia, Captivate, and Articulate 360, showcasing hands-on expertise in content creation and instructional design. Oversaw new hire training and onboarding programs for cloud support associates, contributing to above-target customer satisfaction (CSAT) scores through strategic learning solutions.

Successfully designed and implemented a branded series of digital content that included a written complex sales script with actors, voiceovers, eLearning content, and performance assessments on the Cornerstone LMS. Evaluated the performance of Sales Associates during the certification process and designed and distributed branded job aids aligned with sales and marketing objectives.

Successfully led the development of Villanova University’s School of Law online LLM degree in Taxation and acted as the lead ID consultant for 6 top-tier universities' online graduate degree programs. Managed a team of instructional designers and external vendors throughout the program development cycle for 30+ university courses.

Completed a Master of Education with a focus on Curriculum Design and Adult Education. This advanced degree provided a strong foundation in pedagogical theories and instructional strategies for adult learners.

Obtained a Bachelor of Science in Education, which equipped me with fundamental knowledge in educational principles and practices. This degree laid the groundwork for a career in learning and development.