Nkimih Ngongho

Handled student service and family communication, utilized Salesforce CRM for inbound calls, and minimized average handling time to twelve minutes per call. Delivered fast, accurate, and empathetic support across chat, voice, and email while resolving shift, payment, onboarding, and platform-related issues in real time.

Responded to inbound calls, emails, and chats related to mortgage loan servicing, escrow accounts, insurance tracking, and payments. Provided clear and accurate information regarding mortgage terms and account status, resolved client concerns, and documented all interactions accurately.

Fielded and resolved high-volume email support tickets during user migration and account onboarding. Manually reviewed and verified user receipts to issue subscription codes, assisted with payment profile setup, and troubleshot tier-1 issues.

Grade: 3.78/4

Master's Degree in Public Health and Hygiene with a focus on Epidemiology and Biostatistics, expected to complete in July 2026.

Grade: 3.57/4

Bachelor of Medical Laboratory Science degree from the University of Buea, completed in December 2024.