Open to opportunities

Mareme Pauline Ndiaye

@maremepaulinendiaye

Human resources graduate powering customer operations and CRM support with Salesforce, process coordination, and multilingual service.

United States

Message

What I'm looking for

I’m looking for a role where I can use my HR foundation and customer-operations strengths to resolve issues fast, streamline processes, and support onboarding. I thrive in multilingual, fast-paced teams that value ownership and clear service standards.

I’m a Human Resources and International Business graduate with hands-on experience in customer operations, CRM systems, and process coordination. In my Guest Services role, I resolve complex guest and store inquiries using Salesforce CRM, OMS, and Order Broker across phone, email, chat, and ticketing systems, while partnering with internal teams to investigate and fix order, return, receipt, and fulfillment issues.

I also strengthen teams through onboarding and training: I’ve trained seasonal hires on systems, processes, and service standards, and supported new associates with Walmart procedures and standards. Beyond customer-facing work, I coordinated candidate outreach and HR documentation during a Marketing & Communications internship, translated communications for multilingual operations, and even founded and operated a natural skincare business—managing inventory, daily operations, customer communications, and assistant recruitment, training, and performance feedback.

Experience

Work history, roles, and key accomplishments

Current

Guest Services Associate

Current

Altar'd State

Oct 2025 - Present (8 months)

Resolved guest and store inquiries using Salesforce CRM, OMS, and Order Broker across phone, email, chat, and ticketing systems. Investigates order, return, receipt, and fulfillment issues with internal teams and onboards seasonal hires on systems and service standards.

Salesforce CRM OMS Customer Support Ticketing Systems Order Management Process Coordination Onboarding Multichannel Support

Digital Personal Shopper

Walmart

Jun 2023 - Dec 2025 (2 years 6 months)

Fulfilled digital customer orders accurately using Walmart internal order management systems. Resolved customer and process issues with supervisors and assisted with onboarding and training of new associates.

Order Management Systems Workflow Support Onboarding Process Improvement

Owner & Founder

Sabirane

Nov 2021 - Jan 2023 (1 year 2 months)

Founded and operated a natural skincare business, managing daily operations, inventory, and customer communications. Recruited, trained, and supervised assistants, and represented the brand at a local consumer fair to promote products and engage customers.

Business Operations Inventory Management Customer Communications Recruitment Training Brand Representation

Marketing & Communications Intern

OFBD

Coordinated candidate outreach, interview scheduling, and HR documentation to support recruitment operations. Supported onboarding, assisted with planning team meetings and engagement events, and translated communications for a multilingual team.

Candidate Outreach Interview Scheduling HR Documentation Onboarding & Support Event Coordination Translation Localization Multilingual Communication Administrative Support