Mardy Latang

I’m a tech-savvy Customer Support Representative who handles customer inquiries via email, chat, and phone with a focus on timely, professional help. I’m skilled in processing requests, resolving concerns efficiently, and keeping customer records accurate.

In my recent role at an Immigration Law Firm (remote), I assisted clients with issues, requests, and service information, while maintaining high satisfaction. I processed client requests carefully, handled service-related concerns efficiently, and supported smooth workflows through strong case management and documentation.

I also managed client billing and invoicing using Billergenie, achieving 100% on-time payments. For continuous improvement, I coordinated team projects, tracked tasks with Monday.com, and maintained/analyzed operational data in Google Sheets to support decision-making.

I bring a service-and-operations mindset—ready to streamline processes, strengthen client experiences, and ensure data integrity from day one.