Marcos Rodas
@marcosrodas
Technical Support Specialist at Logical Rioja, resolving SaaS customer issues with SQL, troubleshooting, and light scripting.
SpainWhat I'm looking for
At Logical Rioja, I support SaaS customers by chat, email, and phone, taking issues from first contact to resolution. I investigate data issues with SQL queries and views, and use light Python and C scripting to speed up checks and repetitive tasks.
Earlier, I provided phone-based customer and IT support at Arsys, handling billing queries and incidents. At Inelcom, I supported Windows and Windows Server environments, including Active Directory, while maintaining network systems and repairing devices.
I use Arch Linux (CachyOS) daily and troubleshoot at kernel and service level, including hardware issues, drivers, and system logs. I also have experience with preventive and corrective maintenance, microelectronics, and network equipment.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Logical Rioja
Aug 2024 - Present (2 years 2 months)
Provides technical support for SaaS customers via chat, email, and phone, handling incidents and troubleshooting with SQL queries and views. Uses light scripting in Python and C to automate repetitive tasks.
Maintenance and Repair Technician
Inycom
May 2024 - Jul 2024 (2 months)
Performed preventive and corrective maintenance, fault diagnostics, and intervention logging in a CMMS. Worked with microelectronics and network equipment.
Customer Support Technician
Arsys
Aug 2022 - Sep 2023 (1 year 1 month)
Provided phone-based customer and IT support, handled billing queries, and processed incidents. Used ticketing tools, remote access services, and Microsoft environments.
IT Technician
Inelcom
Jan 2022 - Mar 2022 (2 months)
Maintained network systems, repaired devices, and handled help desk incidents. Supported Windows, Windows Server, Active Directory, Remote Desktop, antivirus software, and printers.
IT Technician
Mediamarkt
May 2021 - Aug 2021 (3 months)
Provided customer service, repaired devices, and managed support tickets.
Education
Degrees, certifications, and relevant coursework
Master D
C. P. Reparación electrónica, Electronic Repair
2022 - 2022
Completed a course in electronic repair at Master D in 2022.
IES Comercio
Intermediate Vocational Training, Microcomputer Systems and Networks
2019 - 2021
Completed an Intermediate Vocational Training in Microcomputer Systems and Networks at IES Comercio from 2019 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
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