Marcos Ignacz Finerty
@marcosignaczfinerty
I am an experienced property manager improving guest experience, operations, and revenue through data-driven strategies.
What I'm looking for
I am an experienced property manager focused on delivering exceptional guest experiences and optimising operations across short- and mid-term residential stays. I consistently seek ways to improve processes and empathise with guests to better understand their needs.
In my current role I manage guest communications, uphold property standards, and develop marketing and pricing strategies to reduce void periods and improve occupancy. I prioritise clear communication and operational consistency to raise service quality and revenue outcomes.
I was engaged to modernise lodging operations at a ski resort property, where I optimised the PMS, assessed financial performance, and identified customer pain points. I translate analysis into practical recommendations that improve guest workflows and profitability.
I am completing a Business Management (Marketing) degree and hold certifications in Project Management and Property Management; I am bilingual in Spanish and English and have knowledge of computer hardware. I am driven, adaptable, and eager to join a collaborative team where I can continue to grow and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Property Manager, Customer Support
Elstead S.A
Sep 2020 - Present (5 years)
Manage guest communications and operations for short- and mid-term residential properties across Madrid; ensure property standards and implement marketing and pricing strategies to reduce void periods and maintain booking consistency.
Customer Experience Specialist
Pinilla Ski Resort
Mar 2024 - Jun 2024 (3 months)
Modernised and managed lodgings, optimized the property management system (PMS) to improve guest experience, and assessed financial performance to identify customer pain points and recommend fixes.
Education
Degrees, certifications, and relevant coursework
Arden University
Business Management (Marketing)
2022 - 2025
Grade: Upper Second – 2:1
Completed an online Business Management (Marketing) programme at Arden University from Jan 2022 to Jun 2025, graduating with an Upper Second (2:1) classification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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