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Marcos Ignacz Finerty

@marcosignaczfinerty

I am an experienced property manager improving guest experience, operations, and revenue through data-driven strategies.

Spain
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What I'm looking for

I seek a role improving guest experience and operations, applying pricing and marketing strategies, and growing in property or hospitality management within a collaborative team.

I am an experienced property manager focused on delivering exceptional guest experiences and optimising operations across short- and mid-term residential stays. I consistently seek ways to improve processes and empathise with guests to better understand their needs.

In my current role I manage guest communications, uphold property standards, and develop marketing and pricing strategies to reduce void periods and improve occupancy. I prioritise clear communication and operational consistency to raise service quality and revenue outcomes.

I was engaged to modernise lodging operations at a ski resort property, where I optimised the PMS, assessed financial performance, and identified customer pain points. I translate analysis into practical recommendations that improve guest workflows and profitability.

I am completing a Business Management (Marketing) degree and hold certifications in Project Management and Property Management; I am bilingual in Spanish and English and have knowledge of computer hardware. I am driven, adaptable, and eager to join a collaborative team where I can continue to grow and make a meaningful impact.

Experience

Work history, roles, and key accomplishments

ES
Current

Property Manager, Customer Support

Elstead S.A

Sep 2020 - Present (5 years)

Manage guest communications and operations for short- and mid-term residential properties across Madrid; ensure property standards and implement marketing and pricing strategies to reduce void periods and maintain booking consistency.

Education

Degrees, certifications, and relevant coursework

Arden University logoAU

Arden University

Business Management (Marketing)

2022 - 2025

Grade: Upper Second – 2:1

Completed an online Business Management (Marketing) programme at Arden University from Jan 2022 to Jun 2025, graduating with an Upper Second (2:1) classification.

Tech stack

Software and tools used professionally

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Marcos Ignacz Finerty - Property Manager, Customer Support - Elstead S.A | Himalayas