Open to opportunities

Marco Schabel

@marcoschabel

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Passionate data analyst with a strong background in gaming.

Germany

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What I'm looking for

I am looking for a role that allows me to leverage my analytical skills in a dynamic environment, preferably within the gaming or tech industry, where I can contribute to innovative projects and grow professionally.

My name is Marco Schabel, and I am a dedicated data analyst with a rich background in the gaming industry. I have spent several years honing my skills as a freelance video game journalist, where I developed a keen understanding of the gaming landscape while writing articles, reviews, and features for various platforms. My experience at GameStop allowed me to connect with customers and understand their needs, which has been invaluable in my current role.

Currently, I work as a Data Analyst at Telus International AI, where I analyze and rate tasks to enhance search engine AIs. My responsibilities include evaluating points of interest, search result satisfaction, and ad relevance. I also contribute to AI speech training, where I record conversations to help improve AI models. My passion for gaming and technology drives my commitment to delivering high-quality insights and support.

Experience

Work history, roles, and key accomplishments

AI Speech Training

Unable to share Company name due to NDA

Apr 2025 - Present (3 months)

Recorded calls with co-workers on free topics or in Expert/Assistant Roleplay scenarios. The collected data was utilized to train AI speech models.

AI Training Speech Recognition Data Collection German Language Communication

Data Analyst & Quality Rater

Telus International AI

Aug 2022 - Present (2 years 11 months)

Analyzed and rated tasks to aid in the development, localization, and maintenance of search engine AIs. Responsibilities included POI Evaluation, Search Result Satisfaction, and Ad Relevance.

Data Analysis Quality Assurance AI Training Search Engine Optimization Data Rating English Language

Customer Support/Gaming Support Agent

5CA

Jan 2019 - Present (6 years 6 months)

Assisted Epic Games players with various issues such as game crashes, account updates, ban appeals, and refund requests. Provided support in German and English for titles like Fortnite and Spyjinx.

Customer Support Troubleshooting Account Management Multilingual Communication Fortnite

Customer Support/Customer Advice

OTTO GmbH

Jan 2017 - Present (8 years 6 months)

Provided customer support and advice via phone, mail, and chat in German and English. Specialized in multimedia products including TVs, computers, smartphones, and games.

Customer Support Multimedia Sales Communication German Language English Language Technical Support

Video Game Salesman

GameStop Deutschland GmbH

Jan 2014 - Present (11 years 6 months)

Provided sales and customer advice for video games. Worked part-time for 20 hours a week for 14 months.

Customer Service Sales Video Games Retail Product Knowledge

Freelance Video Game Journalist

Playm.de, Ingame GmbH, GIGA Games, spieletipps.de

Jan 2013 - Present (12 years 6 months)

Wrote articles, reviews, previews, and features about video games, staying up-to-date with industry news. Translated and rewrote English sources into German for articles.

Journalism Content Writing German Language English Language Research Editing