Open to opportunities

Jacqueline Khon

@jacquelinekhon

Message

Experienced bilingual customer-service and operations professional with leadership in banking and hospitality.

Bolivia

Message

What I'm looking for

I seek a role leveraging my bilingual customer-service and operations management strengths, with opportunities for leadership, stable schedules, and meaningful client interaction.

I am a bilingual professional with extensive experience in customer service, branch operations, hospitality night audit supervision, and translation between Spanish and English.

I have held leadership roles including Branch Manager at a savings bank and Supervisor of Night Audit at a Marriott property, where I managed balances, audits, staff supervision, and reporting.

I taught English privately and provided translation services for immigration court and business contexts, demonstrating strong communication and cross-cultural skills.

I am proficient in Microsoft Office and Excel with over a decade of experience and bring a practical, detail-oriented approach to administrative, supervisory, and client-facing roles.

Experience

Work history, roles, and key accomplishments

Current

English Language Tutor

Current

Self Employment

Mar 2016 - Present (9 years 10 months)

Provided private English language lessons to individual students, designing customized curricula and tracking progress from Mar 2016 to present.

Lesson planning Curriculum Design One On One Tutoring Communication

Call Center Operator

Courteous Communications

Jan 2015 - May 2019 (4 years 4 months)

Handled inbound and outbound customer calls, resolved inquiries and escalations, and maintained service quality metrics between Jan 2015 and May 2019.

Customer Service Escalation Management CRM Phone Communication Data Entry Quality Assurance

Administrative Assistant

Oznovi

Sep 2007 - Nov 2009 (2 years 2 months)

Managed translations, drafted employment contracts, handled correspondence, recruited staff and maintained front-desk communications from Sep 2007 to Nov 2009.

Administrative Support Recruitment Spanish English Translation Contract Drafting Reception

Translator

Private Practice

Jan 2008 - Jan 2009 (1 year)

Translated Spanish to English for immigration court proceedings in Baltimore, MD, ensuring accurate and culturally appropriate legal language from 2008 to 2009.

Spanish English Translation Legal Translation Interpretation Confidentiality Proofreading Cultural Competence

Night Audit Supervisor

SpringHill Suites Marriott

Aug 2000 - Jun 2002 (1 year 10 months)

Performed hotel night audits of revenue and expenses, updated reservations and supervised night staff and cafeteria between Aug 2000 and Jun 2002.

Night Audit Reservations Management Staff Supervision Cash Handling

Branch Manager

Perpetual Savings Bank

Feb 1989 - Jul 1999 (10 years 5 months)

Managed branch operations including account openings/closings, daily balances, employee orientation and weekly/monthly reporting from Feb 1989 to Jul 1999.

Branch Management Staff Training Reporting Customer Relations