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Marcello Pilis

@marcellopilis

Digital Banking Consultant at INTESA SANPAOLO / FIDEURAM, supporting its digital platform and managing private client portfolios.

Netherlands

Message

What I'm looking for

I’m open to 100% remote work and international contracts, and I’m equipped for high-responsibility leadership roles in fast-paced international organizations and adaptive environments.

At INTESA SANPAOLO / FIDEURAM, I manage EXCLUSIVE and PRIVATE client portfolios through digital consultation and remote relationship management. I also support the operational scaling, customer success strategy, and user-experience framework for the bank’s digital platform.

I’ve developed internal training and onboarding programs, mentoring new colleagues on financial compliance, investment products, and anti-fraud protocols. I use Atlassian Confluence to navigate and update operational procedures.

At PREMIUM HOSPITALITY ENTERPRISES, I managed venue operations across several Milan hospitality businesses. For Ristorante “Refettorio Simplicitas,” I managed the pre-opening project lifecycle, operational scaling, and budget engineering; at Pisacco, I held P&L accountability.

Earlier, at BETA 80 SRL, I provided remote systems support and handled Tier 1–2 IT incidents for enterprise clients. My experience also includes retail operations at VODAFONE and guest relations in Michelin-starred hospitality.

Experience

Work history, roles, and key accomplishments

Current

Digital Banking Consultant & Portfolio Manager

Current

Intesa Sanpaolo / Fideuram

Nov 2018 - Present (7 years 11 months)

Managed financial portfolios for high-net-worth clients, spearheaded training and onboarding programs, and supported operational scaling of the digital platform.

Private Banking Financial Consulting Remote Account Management CRM Systems Confluence Anti Fraud Procedures Customer Success Mentorship

Store Manager / Retail Operations Lead

Vodafone

Jun 2018 - Nov 2018 (5 months)

Assumed full operational and commercial accountability for the retail store, led the sales team, and resolved complex customer escalations.

Retail Operations Sales KPIs Inventory Control Team Leadership Customer Escalation Management

Operations Manager / General Manager

Premium Hospitality Enterprises

Nov 2011 - Apr 2017 (5 years 5 months)

Managed pre-opening project lifecycles, operational scaling, and high-profile stakeholder relationships across multiple venues, with full P&L accountability.

Operations Management P&L ownership Budgeting vendor negotiation Staff Management Project Management

Guest Relations & Service Specialist

High-End Hospitality (Michelin-Starred)

Sep 2011 - Apr 2014 (2 years 7 months)

Delivered premium client relations and zero-error operations in Michelin-starred environments, managing wine cellar operations and financial auditing.

Guest Relations Wine Cellar Management inventory tracking Financial Auditing POS systems Service standards

Technical Support & Remote Systems Analyst

Beta 80 SRL

Jul 2007 - Jul 2011 (4 years)

Provided remote technical support and monitoring for cellular network towers and managed IT help desk operations for enterprise clients.

Technical Support Remote Monitoring Troubleshooting IT Helpdesk Ticketing Systems ServiceNow

Education

Degrees, certifications, and relevant coursework

Professional Corporate Certifications

Professional Corporate Certifications, Management and Customer Care

2011 - 2016

Earned professional certifications in people management, leadership, conflict resolution, target audience identification, product marketing strategy, customer care optimization, and workplace safety.