Jacopo Di Stefano

- Driving the best customer experience across IT Service Desk, collaboration, workplace software, Executive support and end user IT equipment services to Dyson’s EMEA employees (15 Offices, 5 After Sales Centers, 100+ Retail Stores) and customers.
- Delivering Projects to meet customers’ requirements, improves the way people work and streamlines processes to workplace solutions.
- Support and

- Work in partnership with Country Manager, Head of Sales and Alibaba ecosystem to devise and implement an effective acquisition Fx sales strategy for EEA SMEs and ecommerce merchants.
- Lead generation, commercial meeting (Video Calls, Physical Visit, Online Webinar, Social Network acquisition) and KYC onboarding process to acquire new business prospects.
- Work on identifying new commercial par

- Responsible for managing the commercial activities, staffing and efficient daily operations of a full service banking smart branch (15 sales advisors).
- Maximize Financial, Production and Relationship branch results as defined by the role specific metrics and goals.
- Manage risk related to credit, anti -fraud/ money laundering controls including KYC, AML, PEP checks, and adverse media scre

- Selected for the talent program within Unicredit Group.
- Work with other members of the program to Start up and develop Internal Projects for Innovative sectors.

- Transform and redesign 20 traditional branches into digital-smart branches by migrating the existing teller operations to self-service technologies.
- Motivate and train 20 Branch Managers in order to increase customers and employees digital solutions education.
- Manage a pilot project to improve cross selling productivity between corporate, private and retail banking areas.

Manage Unicredit Direct Contact Center Daily Operations:
- Responsible for 5 Team Leaders and 80+ Agents.
- Monitor and track KPIs and SLA performance level of 8 teams.
- Motivate and coach Team Leaders in order to increase the quality and productivity of their team.
- Work with the Contact Center Director on analyzing sales results and develop commercial strategies for our department to ensu

- Responsible for a Contact Center sales team of 15 agents.
- Take the Leadership to drive the team in order to achieve requested departmental targets.
- Focus on team development by training agents and conducting regular one to one meetings.
- Supervise agents in the resolution of technical issues when handling customer calls and queries.
- Prepare reports to monitor the performance of the ind

- Handle customer queries on different inbound services such as Telephone banking, Internet banking, Credit cards, online Trading.
- Contact existing clients (outbound calls) to inform about products and services that would be suited to their needs.
- Sell banking products (Personal Loans, Car Insurance, Credit Cards, Overdraft, and Remote Advice Funds Pioneer Investments) by using Innovative serv

- Consult and advise customers for art exhibitions, theatrical events and concerts.
- Sell and Inform clients about ticket offers and special packages.

- Events organisation as well as participation within the European Institutions (Conferences, Info Days, Consultation, etc.).
- Attending European Parliament's Committees (ITRE, JURI, IMCO).
- Attending meeting with MEPs.
- Attending meeting with EU Commission Functionaries and Head of Units.
- Contribute to studies in order to formulate proposals for regulation or legislation on Intellectual prop

- Partner searching for EU projects between Italian and European cities.
- Technical assistance to local authorities to prepare appropriate communitarian projects.
- Meetings organisation as well as participation within the European Institutions.
- Drafting reports and documentation.
- Attending Committee’s Regions plenary session.
- Research in issues related with cities and urban policies.

- Consult immigrant groups about the immigration legislation.
- Organize meetings and focus groups with several stakeholders involved in the immigration and asylum process (i.e. regional and local authorities, national business federations, trade unions).
- Published a research on the immigration Issues.

- Dealing with Disruption (Technological Innovations, Products to Platforms, Broad Trends).
- Major Shifts Leading to New Ecosystems and Partnerships.
- Platform Strategies and Network Effects.
- Winning Ecosystems from Start-Up's and Incumbent's Perspective ( Financial, Healthcare and Retail).
- Levers and Types of Businnes Model Innovation (FinTech, Banking and Beauty).

Completed executive education in Digital Disruption: Digital Transformation Strategies, covering platform strategies, network effects, and business model innovation.

Banking & Assurance refresher course.

Completed a Banking & Assurance refresher course as part of the UniCredit 2014 program.

Completed IVASS Certification in Bank Insurance.

Post-graduate course in Expert in European projects and promotion of European partnership networks.

Grade: 110/110 summa cum laude

Master of Science in International Relations with a focus on International Business, graduating summa cum laude with a thesis on short-term residence permits for trafficking victims.

Final grade: 110/110 summa cum laude (1: 1 MA Hons).

Title of my thesis: “The short-term residence permit issued to victims of trafficking in comparative perspective' study (Italy, Belgium, Netherland and Spain). Supervisor: Prof. Francesco Clementi.

Grade: 103/110

Undergraduate degree in International Relations with a focus on International Studies, achieving a final grade of 103/110.

Final grade: 103/110.

Recipient of the EU-Socrates Erasmus scholarship, studying in the Faculty of Political Science.

Completed high school studies with a scientific focus.