Marc daniel Orejudos

Assisted merchants with issues related to their merchant accounts and payment terminals. Provided critical support to ensure seamless payment processing operations.

Engaged in training and labeling data for AI models to enhance system accuracy and performance. This role involved meticulous attention to detail and adherence to project guidelines.

Provided comprehensive customer service and technical support to clients. Resolved complex issues and maintained high levels of customer satisfaction.

Managed escalated customer inquiries and complex service issues, ensuring timely and effective resolution. Trained as a Team Leader, developing skills in team supervision, performance monitoring, and agent coaching.

Provided front-line customer support, handling inquiries and resolving issues efficiently. Maintained a high standard of service in a fast-paced environment.

Assisted customers with various service-related concerns. Ensured customer satisfaction through effective communication and problem-solving.

Delivered combined customer service and basic technical assistance. Successfully resolved customer issues and provided product information.

Provided customer assistance and resolved product/service inquiries. Focused on delivering excellent service and maintaining customer loyalty.

Handled customer support for various accounts. Ensured efficient and accurate resolution of customer concerns.

Addressed customer concerns and provided solutions. Maintained a high level of professionalism and customer satisfaction.

Pursued a Bachelor of Science in Information Technology, gaining foundational knowledge in various IT concepts and applications. Completed coursework relevant to the field.

Completed secondary education, building a strong academic foundation. Focused on core subjects and prepared for higher education.

Completed primary education, developing fundamental literacy and numeracy skills. Graduated in March 2007.