Open to opportunities

Marc-Sony Junius

@marc-sonyjunius

Message

I resolve customer issues across chat, phone, and social media channels.

Dominican Republic

Message

What I'm looking for

I'm looking for remote or online live chat support opportunities where I can use my multilingual communication, customer service, and digital messaging experience to resolve client needs efficiently.

I've delivered customer service and live chat support at Vixicom for over six years, responding promptly to client inquiries across chat, phone, and digital messaging channels.

I resolve customer complaints and technical issues through clear written communication while supporting customer satisfaction, brand reputation, and client retention.

I'm fluent in Haitian Creole, English, Spanish, and French, and I'm prepared for remote online support work with a dedicated workspace and high-speed internet connection.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Vixicom

Jan 2017 - Dec 2023 (6 years 11 months)

Delivered high-quality customer service by responding promptly and professionally to client inquiries. Managed incoming customer requests via chat, phone, and messaging platforms, maintaining strong customer satisfaction scores.