Looking for a job

Mara Saburdo

@marasaburdo

Credit Cards Operations Staff at ASIA UNITED BANK CORPORATION handling card reconciliations, transaction processing, and settlement reporting.

Philippines

Message

At ASIA UNITED BANK CORPORATION, I handle credit card operations, including daily reconciliation for card issuing and network acquiring, transaction processing, and settlement schedules. I also process MasterCard dollar settlements and post entries to the General Ledger.

I support Accounts Payable, Accounts Receivable, and General Ledger bookkeeping in NOAH Business Application, and assist with closing reports and resolving discrepancies. I also participate in user acceptance testing for new banking and payment systems.

At GLOBAL INTEGRATED CONTACT FACILITIES INC., I handled Lazada Philippines seller claims involving delivery disputes, payment discrepancies, and refund requests. I investigated cases using Xspace and escalated complex issues to the appropriate support teams.

Earlier, I worked in e-commerce seller chat support, audit, purchasing operations, and sales and marketing administration. That work included reconciling sales and inventory records, supporting procurement, and preparing sales and campaign reports.

Experience

Work history, roles, and key accomplishments

Current

Credit Cards Operations Staff

Current

Asia United Bank Corporation

Jan 2022 - Present (4 years 9 months)

Performs daily reconciliation of credit card reports and settlement schedules, manages end-to-end transaction processing, and assists in resolving discrepancies and inquiries. Supports weekly, monthly, quarterly, and annual closing reports and participates in UAT for new banking systems.

Reconciliations Credit Card Operations General Ledger Accountant Treasury Retail System Noah UAT Financial Reporting AP AR Interoffice Accounts Vendor Management Cross Functional Collaboration

E-Commerce Seller Claims Associate

Global Integrated Contact Facilities Inc.

Feb 2020 - Dec 2021 (1 year 10 months)

Managed and resolved seller claims for Lazada Philippines using Xspace, investigating transaction records and escalating complex issues. Maintained performance metrics and documented all interactions for audit readiness.

X Spaces Seller Claims Dispute Resolution Escalation Management SLA Compliance Documentation Customer Service Cross Functional Collaboration

E-Commerce Seller Chat Associate

Global Integrated Contact Facilities Inc.

May 2019 - Feb 2020 (9 months)

Provided live chat support to sellers on orders, payments, returns, and platform issues, troubleshooting and escalating as needed. Monitored chat performance metrics and maintained up-to-date knowledge of platform policies.

Live Chat X Spaces CRM Troubleshooting SLA Compliance CSAT Documentation Cross Functional Collaboration

Audit Associate

Silverworks Inc.

May 2018 - Apr 2019 (11 months)

Assisted in auditing financial records, sales transactions, and inventory of jewelry products, reconciling accounts and preparing audit reports. Maintained audit files and ensured compliance with company policies and regulations.

Audit Reconciliations Financial Records Inventory Documentation Compliance Report Preparation

Operations Admin Assistant - Purchasing

New Barbizon Fashion Inc.

Feb 2018 - Apr 2018 (2 months)

Assisted the purchasing team in processing purchase orders, coordinating with suppliers, and monitoring inventory levels. Supported reconciliation of purchase orders and invoices and contributed to process improvement initiatives.

Purchase Order Vendor coordination Inventory Monitoring Reconciliations Documentation Process Improvement KPI Tracking

Sales and Marketing Admin Assistant

New Barbizon Fashion Inc.

Apr 2017 - Feb 2018 (10 months)

Assisted sales and marketing teams in preparing reports, presentations, and campaign materials, and maintained customer and sales databases. Supported marketing campaigns and processed sales-related documents.

Sales Reporting Marketing Campaigns Database Management Documentation Preparation Vendor coordination Administrative Support