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Mae Oliva

@maeoliva

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Merchant operations specialist at VeritasPay Philippines Inc., processing payments and supporting merchant onboarding.

Philippines

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At VeritasPay Philippines Inc., I managed merchant onboarding workflows, from registration and profiling through account configuration and activation support. I verified KYC/KYB documents and validated data to identify discrepancies before activation.

I monitored onboarding requirements against SLA timelines and documented account issues and resolutions through JIRA. I also prepared operational reports and participated in PCI DSS compliance audits.

At Cashbee Lending Services, I evaluated client applications and financial information, prepared credit recommendations, and maintained accurate credit records. I also served as Officer-in-Charge, allocating accounts and coordinating team workloads.

Earlier, I worked as a Purchasing Assistant at JQ International Construction Inc., handling purchase orders, supplier follow-ups, and records. My experience also includes billing support and maintaining accurate transaction documentation.

Experience

Work history, roles, and key accomplishments

Merchant Service Back Office Specialist

VeritasPay Philippines Inc.

Sep 2022 - Jan 2025 (2 years 4 months)

Managed end-to-end merchant onboarding and operational workflows for 100+ merchant accounts monthly, including registration, profiling, account configuration, credential issuance, and activation support. Performed KYC/KYB document verification and data validation, identifying missing information, discrepancies, and documentation gaps before account activation.

Merchant Onboarding KYC KYB AML checks Data Validation Back Office Operations SLA Management Jira Internal CRMs PCI DSS Operational Reporting Process Improvement

Credit Analyst

Cashbee Lending Services

Nov 2019 - Mar 2022 (2 years 4 months)

Evaluated 100+ client credit information, financial data, application details, and supporting documents per day to assess creditworthiness and risk. Performed client identity and application verification through telephone verification and review of submitted information.

Credit Analysis Risk Assessment Data Validation Account Management Reporting Process Improvement

Purchasing Assistant

JQ International Construction Inc.

Nov 2018 - May 2019 (6 months)

Researched potential vendors and established supplier relationships. Requested quotations, compared pricing, and negotiated with suppliers.

Vendor Management Negotiation Purchase Order Data Entry Documentation

Billing Clerk

JQ International Construction Inc.

Verified received items by comparing deliveries against purchase orders. Processed supplier billings and maintained accurate billing records in company databases.

Billing Data Entry Documentation Record keeping