At Concentrix, I investigate financial account and transaction concerns, review payment allocations and clearance status, and reconcile payouts. I also process payment breakdowns for multiple properties under a single receipt and analyze account records to identify appropriate resolutions.
I was selected as one of two agents to support the High Value Partners account pilot and its initial process setup. As an Acting Subject Matter Expert, I provide case guidance and process clarification, and participate in weekly client meetings to share operational updates.
