Ingrid daniella Umuhire girubuntu

I am a dedicated hospitality professional with two years of hands-on experience in hotel and resort front-desk and guest services. I have consistently delivered warm guest experiences, managed reservations, processed payments, and coordinated with housekeeping and maintenance to ensure smooth operations.

At Sunset Resort and Mountain View Hotel in Kigali I handled guest inquiries and complaints professionally, assisted with event organization and tour bookings, and received positive guest feedback for outstanding service. I am proficient with hotel management software such as Opera and Fidelio and bring strong communication, organizational and multitasking skills.

I hold a degree in Logistics and Management from the University of Tourism, Technology, and Business Studies (UTB), relevant hospitality certifications, and a First Aid and CPR certification. I am eager to apply my service-oriented approach to contribute to a team focused on excellent guest experiences.