Open to opportunities

Manu User

@manuuser

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Customer service professional with strong analytical and relationship-building skills.

United Kingdom

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in a dynamic environment.

I am a dedicated customer service professional with a proven track record in enhancing customer loyalty through my analytical thinking and adaptability. My experience in food delivery and sales has honed my relationship-building skills and attention to detail, allowing me to foster exceptional customer experiences that drive business success.

During my time at eMag S.A., I managed efficient delivery routes, significantly improving customer satisfaction and reducing delivery times. I implemented tracking systems that enhanced delivery accuracy and built customer trust. My role as a Sales Agent at PriceCarz S.R.L. further developed my ability to present financing and service options clearly, empowering clients to make informed decisions and encouraging repeat business.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent

Current

PriceCarz S.R.L

Aug 2024 - Present (11 months)

Presented financing and service options clearly, empowering clients to make informed decisions and fostering trust in the sales process. Adapted communication style to meet diverse customer needs, building rapport and encouraging repeat business.

Sales Communication Customer Service Negotiation Relationship Building

Food Delivery

eMag S.A

Nov 2023 - Present (1 year 8 months)

Managed efficient delivery routes, improving customer satisfaction and reducing delivery times. Coordinated with restaurants to ensure timely order preparation and dispatch.

Customer Satisfaction Order Management Logistics Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Polytechnic University Timișoara UPT

Bachelor degree, Management in Transports and Production

Studied Management in Transports and Production, gaining knowledge in optimizing transport logistics and production processes. Developed analytical thinking and problem-solving skills relevant to business operations.

Global Business School, Leeds

Bachelor degree, Digital Media and Cybersecurity

Pursuing a Bachelor's degree in Digital Media and Cybersecurity. This program focuses on the intersection of digital technologies, media content creation, and cybersecurity principles.