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Vanessa Garcia Pulido

@vanessagarciapulido

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Logistics coordinator delivering accurate operations, databases, and customer communication.

Colombia

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What I'm looking for

I’m looking for a role where I can own logistics or operations coordination, manage calendars and emails, keep databases accurate, and deliver clear customer communication. I want a fast-paced, multicultural team focused on efficient workflows and continuous improvement.

I’m an International Business and Relations professional who brings hands-on administrative support, virtual assistance, and operations coordination in international and multicultural environments. I’m highly organized, detail-oriented, and adaptable, with strong written communication in English and Spanish.

In my Logistics Coordinator role (Lean Staffing), I coordinate daily logistics operations across the United States using phone and email communication, manage operational databases to ensure accurate data entry and timely updates, and support scheduling, follow-up, and coordination between clients, drivers, and internal teams. I also prepare operational reports, maintain internal documentation, and assist with incident resolution while keeping workflows efficient. Earlier, as a Customer Service Representative, I handled orders, payments, returns, and store policy inquiries for U.S.-based retail customers while documenting interactions accurately and resolving requests with attention to detail.

Experience

Work history, roles, and key accomplishments

Volunteer, International Cooperation

América Solidaria Perú

Apr 2025 - Nov 2025 (7 months)

Supported volunteer recruitment and onboarding through virtual communication and coordination. Assisted with administrative follow-up and helped organize youth entrepreneurship initiatives and participant engagement activities.

Volunteer Recruitment Onboarding coordination Administrative Support Participant Engagement Youth Program Support Documentation Coordination

Volunteer, Community Program

Somos Capazes

Mar 2025 - Nov 2025 (8 months)

Facilitated music and arts-based learning activities for children and adolescents to support creativity, participation, and personal development. Led educational workshops focused on peacebuilding, conflict resolution, teamwork, and positive community engagement, and supported delivery of interactive sessions to strengthen social and emotional skills.

Workshop Facilitation Music Education Conflict Resolution Teamwork Community Engagement Lesson planning

Logistics Coordinator

Lean Staffing

Feb 2022 - Sep 2025 (3 years 7 months)

Coordinated daily logistics operations for container transport, port terminal activities, and over-the-road freight movements through phone and email communication. Managed operational databases, supported scheduling and incident resolution, and prepared operational reports and documentation for internal processes.

Logistics Coordination Freight Management Port Operations Data Entry Scheduling Reporting Incident resolution Documentation

Customer Service Representative

24/7 InTouch

Jul 2020 - Jan 2021 (6 months)

Provided phone and email customer support for U.S.-based retail customers, handling inquiries related to orders, payments, returns, and store policies. Managed customer records and documented interactions in internal systems while coordinating follow-ups to ensure timely issue resolution.

Customer Service Payments Support Returns Store Policy Support Email Support Record Management English Communication Multitasking

Education

Degrees, certifications, and relevant coursework

La Salle University

Bachelor's degree, International Business and Relations

2016 - 2023

Earned a bachelor's degree in International Business and Relations at La Salle University in Bogotá. Completed the program from August 2016 to January 2023.