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Mansi Mishra

@mansimishra4

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Process Executive at Radix eSolutions coordinating US healthcare clients and maintaining ~95% SLA compliance.

India

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At Radix eSolutions Private Limited, I coordinate between US healthcare clients and technical teams, tracking requests and deliverables while maintaining ~95% SLA compliance turnaround.

I also coordinate induction and onboarding, and delivered training for 50+ batches. I maintain training records and collect participant feedback in Google Sheets.

Previously, as a Teller Service Executive at IDBI Bank Limited, I processed 250+ daily transactions on Finacle and balanced cash correctly 98% of the time. I also completed savings account KYC verifications and issued FASTags.

Experience

Work history, roles, and key accomplishments

Current

Process Executive & HR Operations

Current

Radix eSolutions Private Limited

Dec 2024 - Present (1 year 10 months)

Serve as primary coordination point between clients and technical team, managing SLAs and supporting US healthcare clients. Delivered training for 50+ batches and coordinated induction and onboarding of new joiners.

Client Coordination SLA Management Issue escalation Stakeholder Communication Process Optimization Project Coordination Onboarding and Induction training coordination HR Documentation Training Records Feedback Collection Google Sheets

Teller Service Executive

IDBI Bank Limited

Mar 2022 - Nov 2024 (2 years 8 months)

Processed 250+ daily cash transactions on Finacle with 98% cash-balancing accuracy. Handled KYC verifications, FASTag issuance, fixed deposits, and resolved customer queries.