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Ritu Jaiswal

@ritujaiswal

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Branch banking professional at Axis Bank handling customer transactions, KYC, account opening, and cheque processing.

India

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At Axis Bank, I managed financial transactions including RTGS and NEFT, death claims, and account opening. I also handled customer KYC and transaction requests, Cheque Truncation System processing, demand draft issuance, and fixed deposits.

At Kotak Mahindra Bank, I managed customer-centric banking operations, resolved client queries, and worked to meet service quality standards. I opened accounts and attended to client queries while ensuring service quality and zero customer complaints.

At ICICI Bank, I handled teller and cash management operations, including cash offloading and procurement, and provided locker facilities. Earlier, as a Branch Executive at Bandhan Bank, I provided KYC and account-opening services and managed teller operations.

Experience

Work history, roles, and key accomplishments

Branch Relationship Officer

Axis Bank

Nov 2023 - Feb 2026 (2 years 3 months)

Managed financial transactions including RTGS/NEFT, death claims, and account opening. Ensured compliance with regulations and handled customer requests, KYC, and cheque truncation system.

RTGS NEFT KYC Check Truncation System Customer Service Compliance Fixed Deposits DD Issuance

Deputy Manager

Kotak Mahindra Bank

Oct 2022 - Nov 2023 (1 year 1 month)

Managed customer-centric banking operations and ensured customer satisfaction by achieving delivery and service quality norms. Resolved queries and maintained communication with colleagues for smooth process efficiency.

Customer Service Banking Operations Query Resolution Quality Standards Account Opening

Assistant Manager

ICICI Bank

Dec 2021 - Jun 2022 (6 months)

Ensured adherence to statutory compliances, policies, and procedures. Handled cash management including teller functions, verifier operations, cash offloading, and procurement, and provided locker facilities.

Compliance Cash Management Teller Operations Customer Service Locker Management

Branch Executive

Bandhan Bank

Feb 2021 - Dec 2021 (10 months)

Led efforts in developing and executing best practices and standard operating procedures targeting organizational excellence. Provided services such as KYC and account opening, and managed cash including teller operations.

KYC Account Opening Cash Management Teller Operations Standard Operating Procedures