At Policy bazaar, I manage a portfolio of premium retail clients and handle end-to-end policy issuance, from post-sale documentation through final policy dispatch. My consultative service has maintained a 95%+ Customer Satisfaction rating.
I coordinate with underwriting and risk evaluation units to support client onboarding, and resolve critical insurance anomalies with cross-functional teams. I also verify customer documents for completeness and compliance, following up on insurer requirements to keep cases moving.
At Soteria Command Centre, I managed backend security operations for client IIFL, monitoring CCTV, Hooter, and Alarm systems for incident tracking. I processed vault room access requests using OTP verification, OTP Dashboard, ICMS, and DVR software, and resolved customer issues by phone and email.
