Manoj Pandey
@manojpandey1
I turn user data into product improvements and scalable digital experiences.
IndiaWhat I'm looking for
I've analyzed user behavior and resolution metrics for Jupiter Money's 2.7M+ neobanking users, identifying friction across UPI, credit, and savings workflows through CSAT, FCR, SLA, and Freshdesk data.
At Engati Technology, I delivered 5+ production features across Agile sprints, improved AI Agent performance by approximately 40%, and reduced release cycle time by 60% by automating CI/CD pipelines with Jenkins and ArgoCD.
I combine product research, PRDs, user stories, SQL, and full-stack development to move from customer feedback to measurable product outcomes. I've also evaluated 200+ LLM prompts and built an AI healthcare assistant with 95%+ intent resolution accuracy and under-two-second latency.
Experience
Work history, roles, and key accomplishments
Customer Support & Product Analyst
Jupiter Money
Apr 2026 - Present (4 months)
Analyzed user behavior and resolution metrics across 2.7M+ neobanking platform users, tracking CSAT, FCR, and SLA compliance via Freshdesk CRM. Conducted root-cause analysis on recurring customer issues and collaborated with product teams to draft PRD-style feature enhancements.
AI Product Evaluator & Data Analyst
Outlier AI
Jun 2023 - Present (3 years 2 months)
Designed, benchmarked, and quality-evaluated 200+ LLM prompts and AI model outputs for accuracy, user intent alignment, safety, and operational logic through a data-driven UAT framework.
Software Engineer & Product Contributor
Engati Technology Pvt. Ltd.
Apr 2025 - Jul 2025 (3 months)
Managed end-to-end delivery of 5+ production features in Agile/Scrum sprints, from requirement gathering to GTM deployment. Analyzed AI bot throughput metrics and optimized API execution workflows, resulting in a ~40% increase in AI Agent performance.
Business Development & Product Research Intern
Tech Mindspark Innovation
Mar 2024 - Sep 2024 (6 months)
Executed continuous user research across 50+ daily interactions, translating customer feedback into business specs and product improvement roadmaps. Evaluated operational workflows and SLA metrics to streamline client delivery, reducing repeat complaints by 30%.
Education
Degrees, certifications, and relevant coursework
Lovely Professional University
Bachelor of Technology, Computer Science Engineering
2020 - 2024
Grade: 7.74/10
Activities and societies: Silver Medal in Research Day (Cybersecurity); Top 0.1% rank in Unstop Hackathon.
Pursued a Bachelor of Technology in Computer Science Engineering, achieving a CGPA of 7.74/10.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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