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Manoj Kumar

@manojkumar64

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I coordinate global transit launches, improve operations, and turn data into action.

India

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What I'm looking for

I’m looking to lead global programs and data-driven operations where I can improve launch readiness, partner experience, process governance, and AI-enabled quality workflows.

At Highspring India supporting Google Transit, I coordinate global partner onboarding, launch readiness, and data-quality operations for Google Maps. I’ve helped sustain 96% data-quality accuracy across 100+ transit agency partners and reduced post-launch escalations by 35%.

I led solo transit-data coordination for the Paris Olympics 2024, delivering complete city coverage within 48 hours ahead of opening and achieving zero post-launch data incidents. For UEFA Euro 2024, I coordinated real-time feed integration across eight host cities and six regional transit agencies.

I build practical operating frameworks through SOPs, business reviews, KPI reporting, escalation governance, and AI-enabled data-quality workflows. Earlier, I improved quality, escalation routing, case resolution, and team readiness across T-Mobile and United Airlines operations.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert

Current

Highspring India

May 2024 - Present (2 years 4 months)

Led workflow optimization initiatives across global operations, improving process efficiency by 15% through cross-functional process redesign and streamlined execution. Directed data-quality operations for Google Transit feeds, supporting accuracy of AI-enabled navigation products on Google Maps.

Program Coordination Stakeholder Management Data Driven Operations AI Assisted Workflows Gemini Google AI Studio Claude Excel Google Sheets PowerPoint Jira GTFS Feed Tools Google Maps API Google Workspace Microsoft Office

Senior Product Analyst

Highspring India

Apr 2023 - May 2024 (1 year 1 month)

Coordinated global onboarding and launch readiness for 100+ transit agency partners worldwide, sustaining a 96% data-quality accuracy rate. Designed and implemented a partner performance/validation framework that reduced post-launch escalations by 35% and cut QA cycle time from 3 days to under 18 hours.

Senior Representative, Operations

Concentrix Daksh Services

Feb 2022 - Mar 2023 (1 year 1 month)

Drove a 30% improvement in overall team quality performance within 12 months through consistent process adherence, peer coaching, and proactive issue identification. Redesigned the escalation tagging workflow with the QA team, reducing misrouted escalations by 22% and cutting average handling time by 14%.

Process Adherence Peer Coaching Escalation Management QA CSAT Billing Networking Devices

Process Associate

IGT Solutions

Jan 2019 - Jan 2022 (3 years)

Led operational audits across productivity, quality, and compliance dimensions, contributing to a team-wide accuracy improvement from 91% to 97% over 18 months. Trained and mentored 15+ new joiners on process workflows and compliance guidelines.

Operational Audits Quality Compliance Training Mentorship Workflow Processes