At Cognizant, I managed 15 analysts working on global multimodal transportation implementations in the Google Maps ecosystem. Root cause analysis and corrective actions improved data accuracy by 25%, while our work maintained 100% SLA adherence.
I also led quality assurance checks on operational reports, achieving 98% error-free delivery across 100+ monthly submissions. I handled client escalations and drove process improvements that improved customer satisfaction.
At Vaco Binary Semantics, I led global launches of transit, e-bikes, and e-scooters on Google Maps, supporting the integration of public transportation agency data and services. I worked with product specialists to resolve software defects and data discrepancies, and trained new joiners.
Earlier, at JR Transportation, I managed operational data, analyzed procurement, and negotiated with vendors. At Accenture, I supported escalated issues, fraud analysis, and troubleshooting for Google Play store, Google Pixel, and Chrome box devices.
