Looking for a job

Harsh Raman

@harshraman

I improve operations, quality systems, and stakeholder delivery across global platforms and international sporting events.

India

Message

What I'm looking for

I'm seeking operations and leadership opportunities where I can improve processes, coordinate complex stakeholders, and deliver measurable outcomes across global or high-growth environments.

I've improved operations at Airbnb, the International Boxing Association, and major global sporting events. At Airbnb, I delivered a 20% efficiency gain, reduced cycle time by 30%, and built an AI-powered quality system supporting a 500+ agent global operation.

I'm a Lean Six Sigma Black Belt who uses structured analysis, operational modelling, and stakeholder coordination to solve complex problems. At IBA, my process redesign reduced planning cycles by 25%, while my event operations work delivered multi-venue events with zero critical failures.

Experience

Work history, roles, and key accomplishments

Event Operations Consultant

UEFA Women's EURO 2025 and FIBA 3x3 World Cup

Feb 2025 - Sep 2025 (7 months)

Delivered end-to-end event operations across two international sporting events, managing stakeholder coordination, logistical planning, and on-site operations across multi-venue setups with zero critical failures.

Operations Management Stakeholder Coordination Logistics Planning Cross functional Coordination Communication Framework AI Tools Prompt Engineering GPT Gemini Claude

Project Coordinator

International Boxing Association (IBA)

Jan 2024 - Feb 2025 (1 year 1 month)

Evaluated operational performance across multi-region events, applied structured analysis and data modelling to identify systemic root causes, and delivered process redesign adopted by senior leadership, reducing planning cycles by 25%.

strategic analysis Data Modeling Root Cause Analysis Process Redesign Cost Benefit Analysis KPI Dashboards Executive Reporting Stakeholder Management Event Logistics

Senior Quality Insight Analyst

Airbnb

Jun 2018 - Sep 2022 (4 years 3 months)

Diagnosed systemic friction across three business functions and implemented targeted changes delivering 20% efficiency improvement, 30% cycle-time reduction, and 10% sustained complaint reduction. Designed and deployed an AI-powered quality management system using classical ML and NLP.

Process Improvement QMS Traditional ML Sentiment Analysis Predictive modelling Quality Frameworks Compliance Audits Cross Functional Consulting Training Mentorship Excel Tableau SQL Google Analytics

Case Analyst

Airbnb

Jun 2018 - Jun 2019 (1 year)

Promoted from Case Analyst to Senior Quality Insight Analyst within 12 months for exceptional analytical performance.

Subject Matter Expert

American Express

May 2016 - May 2018 (2 years)

Resolved high-complexity disputes for multinational B2B corporate card clients, maintaining 95% satisfaction through structured stakeholder communication. Directed structured workflow analysis implementing evidence-based interventions reducing error rates by 15% and lifting CSAT by 10%.

Corporate Client Relationships Stakeholder Communication Workflow Analysis Process Improvement Training Onboarding Quality Baselines

Customer Care Professional

American Express

May 2016 - May 2017 (1 year)

Promoted to Subject Matter Expert for exceptional performance.

Sales Intern

Redcliffe Capital

Jan 2015 - Jan 2016 (1 year)

Independently prospected and onboarded 100+ hotel partners for Redcliffe Capital's Deyor Rooms platform launch; delivered market research on untapped sales channels.

Sales Prospecting Partner Onboarding Market Research

Marketing Intern

Diode Gaming Solutions

Jan 2015 - Jan 2016 (1 year)

Drove 20% social media growth and 30% web traffic increase at Diode Gaming.

Social Media Marketing Web Traffic Growth Market Research

Education

Degrees, certifications, and relevant coursework

MIT

Agentic AI, Agentic AI

2026 -

Agentic AI certification from MIT, in progress as of 2026.

Cornell University (eCornell)

Business Strategy, Business Strategy

Completed Business Strategy certification from Cornell University (eCornell) in June 2026.

SEBI

NISM Series V-A, Investment Adviser Level 1

NISM Series V-A certification from SEBI, completed in May 2026.

AISTS (EPFL / University of Lausanne)

Master of Advanced Studies, Sport Management and Technology

2022 - 2024

Activities and societies: Client Project, Burnley FC (Premier League): Audited digital infrastructure, analysed fan-engagement analytics, and delivered a strategic revenue-growth roadmap to club leadership.

Master of Advanced Studies in Sport Management and Technology from AISTS, ranked #1 globally. Client project with Burnley FC involved auditing digital infrastructure and delivering a strategic revenue-growth roadmap.