@rupikajain
Senior Cabin Crew at Air India, focused on risk assessment, compliance, and service efficiency.
IndiaAt Air India, I work as Senior Cabin Crew, focusing on risk assessment and crisis response. I monitor quality proactively to help prevent financial impact and support compliance with regulatory requirements.
Previously, I worked as a Customer Success Engineer at Salesforce Inc, handling Severity 1 and Severity 2 support cases and documenting customer interactions and resolutions. I also worked in cabin crew roles at IndiGo -InterGlobe Enterprises and in technical support at Accenture plc.
Work history, roles, and key accomplishments
Air India
Sep 2023 - Present (3 years 1 month)
Performs risk assessment and crisis response, ensures compliance and regulatory adherence, and monitors quality to prevent financial impact. Adapts to regulatory changes and operational procedures to enhance service efficiency.
Executed critical support handling for Severity 1 and Severity 2 cases, collaborated with cross-functional teams, documented interactions, and provided training on Salesforce products.
IndiGo -InterGlobe Enterprises
Nov 2017 - Present (8 years 11 months)
Performed quality control and proactive monitoring to prevent financial impact, used data analytics for immediate concern resolution, and built interpersonal relationships to ensure best customer experience.
Developed and maintained technical expertise in product functionality, prevented customer issues through proactive support and monitoring, handled high complexity customized solutions, and performed error logging and debugging.
Degrees, certifications, and relevant coursework
B.Tech, Electronic and Communication Engineering
2012 - 2016
Pursued a Bachelor of Technology in Electronic and Communication Engineering from 2012 to 2016.
XII (Senior Secondary), PCM
Completed Senior Secondary education (XII) with Physics, Chemistry, and Mathematics from CBSE Board in 2012.
X (Secondary)
Completed Secondary education (X) from CBSE Board in 2010.
Airline Cabin Crew Training, Cabin Crew Training
Completed Airline Cabin Crew Training covering customer service, safety and emergency procedures, and medical emergencies.
Airline Cabin Crew Training, Cabin Crew Training
Completed Airline Cabin Crew Training covering customer service, safety and emergency procedures, and medical emergencies.
Soft Skill Training, Soft Skills
Completed soft skill training.
Industrial Training, Industrial Training
Completed industrial training and submitted a project on Zinc CDS.
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