Manneko Mohale Thahane

I am a detail-oriented and dependable remote professional with two years of experience in data entry and customer service. My expertise lies in high-volume data input, accurate record-keeping, and resolving customer inquiries across various channels including phone, chat, and email. I pride myself on being adaptable and proactive in remote work environments, ensuring that I communicate effectively and consistently deliver quality results.

In my recent role as a Data Entry Clerk at Consumer Links, I maintained data accuracy above 98% through diligent verification and cleanup processes. I coordinated with remote teams using tools like Slack and Zoom, and supported CRM systems for efficient order and customer data management. Additionally, as a Call Center Agent at CCI Kenya, I handled inbound and outbound customer service calls, achieving a first-call resolution rate of approximately 80%. My commitment to customer satisfaction and my ability to assist with multilingual support have been key to my success in these roles.