Maniram kancharla

I am a results-driven L1 Support Engineer and operations professional with over five years of experience in technical support, international sales, and talent acquisition. I focus on resolving customer issues quickly while maintaining strong customer relationships.

In my current role I provide first-level technical support for security camera systems, guiding installations, troubleshooting connectivity, and managing firmware and app configurations. I also schedule technician visits and maintain accurate CRM records to ensure follow-through and customer satisfaction.

Previously, as a Senior Operations Analyst and Operations Assistant, I verified insurance coverage, obtained prior authorizations, and worked directly with international clients to ensure accurate, timely service delivery. I have a proven record of meeting service quality goals such as CSAT and First Call Resolution.

I bring strengths in outbound sales calling, stakeholder engagement, recruitment lifecycle management, and team supervision. I am energetic and proactive, passionate about aligning people with purpose to drive operational efficiency and business growth.