Joel Ten Berge
@joeltenberge
Customer-focused support specialist fluent in Dutch and English.
SurinameWhat I'm looking for
I am a customer-focused support specialist with over 1.5 years of experience providing high-quality assistance via email and chat, resolving technical and non-technical inquiries calmly and efficiently.
I have strong written and verbal communication in Dutch (native) and English, experience with CRM systems, live chat software, and remote work environments, and a track record of meeting KPIs for response and resolution times.
I am solution-oriented, stress-resilient, and comfortable working independently or collaborating with internal teams to escalate and resolve complex cases while maintaining clear documentation and high customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Custom Connect
Oct 2024 - Jan 2026 (1 year 3 months)
Provided email and chat support in Dutch and English, resolving billing, account, and technical issues while maintaining high customer satisfaction and meeting KPIs for response and resolution times.
Education
Degrees, certifications, and relevant coursework
Lyco Highschool
High School Diploma, General Secondary Education
High school graduate from Lyco Highschool with coursework supporting customer service and technical troubleshooting skills.
Tech stack
Software and tools used professionally
Availability
Location
SurinameAuthorized to work in
Job categories
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