Evair Lautan
@evairlautan
Experienced IT Service Desk Analyst focused on user support and system reliability.
SurinameWhat I'm looking for
I am a motivated IT service professional who progressed from Customer Service Specialist to IT Service Desk Analyst II at Teleperformance Benelux. I troubleshoot hardware, software, and network issues, install and maintain equipment, and implement solutions that improve system performance and user satisfaction.
I provide advanced technical support, document incidents, mentor junior analysts, and collaborate across IT teams to reduce incident response times and streamline support processes. I enjoy improving service delivery, training users, and ensuring systems run reliably.
Experience
Work history, roles, and key accomplishments
IT Service Desk Analyst 2
Teleperformance Benelux
Jul 2024 - Present (1 year 3 months)
Resolved complex incidents escalated from first-line support, reducing incident response times and improving service continuity. Mentored junior analysts, maintained documentation, and collaborated on process improvements.
IT Helpdesk Engineer
Teleperformance Benelux
Jan 2022 - Jul 2024 (2 years 6 months)
Delivered technical support for hardware, software, and network issues, installing and maintaining computer equipment to ensure uptime. Documented support activities and implemented solutions that improved system performance and user satisfaction.
Customer Service Specialist
Teleperformance Benelux
Feb 2021 - Jan 2022 (11 months)
Provided chat-based customer support, resolving user inquiries promptly and maintaining high satisfaction. Collaborated with cross-functional teams to implement service improvements.
Education
Degrees, certifications, and relevant coursework
Maria Hartman School
GLO Diploma, General Education
Completed the GLO diploma at Maria Hartman School.
Surinamese Technical School 2
STS Diploma, Technical Education
Completed the STS diploma at Surinamese Technical School 2.
Institute for Education and Development
Information Technology professional (1 Year), Information Technology
Completed a one-year Information Technology professional program at the Institute for Education and Development.
Tech stack
Software and tools used professionally
Availability
Location
SurinameAuthorized to work in
Job categories
Interested in hiring Evair?
You can contact Evair and 90k+ other talented remote workers on Himalayas.
Message EvairFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
