Mangala Hadapad

I’m an IT Infrastructure & BI Deployment Analyst with ~2 years of hands-on experience in enterprise environments at TCS. I manage end-to-end deployment activities for BI and infrastructure applications, coordinating releases with cross-functional teams while keeping impact minimal through executed change requests and rollout plans. I perform system readiness checks and validations to support smooth, high-availability operations.

My day-to-day strength is rapid incident handling with strong SLA compliance, using ServiceNow for ticket lifecycle management and monitoring for system health. I document SOPs and deployment reports, troubleshoot to reduce downtime, and apply root cause analysis (RCA) to prevent repeat issues. I’m known for quick issue resolution and effective coordination during critical incidents.