Siddharth Arora
@siddhartharora
IT Support Analyst with expertise in incident management and ITSM.
IndiaWhat I'm looking for
I am an IT Support Analyst with three years of experience in 24x7 enterprise environments, specializing in end-to-end incident management using ITSM frameworks. My expertise lies in coordinating cross-functional teams, documenting outages, and ensuring compliance with SLAs. I have a proven track record of maintaining composure during high-pressure incidents while delivering clear communication.
Currently, I work at Tata Consultancy Services as an Assistant System Engineer, where I manage high-priority operational tasks and incident tickets in a Command Center environment. I have been recognized for my reliability during critical shifts and have successfully reduced incident resolution time by 25% through proactive triaging and accurate documentation of recurring issues.
Experience
Work history, roles, and key accomplishments
Assistant System Engineer
Tata Consultancy Services
Jan 2022 - Present (3 years 6 months)
Managed high-priority operational tasks and incident tickets in a 24/7 Command Center environment, delivering real-time support for incident triage across multiple revenue-generating services. Used ServiceNow to log, track, and assign incidents according to ITSM workflows, communicating service status updates to stakeholders through various channels.
Education
Degrees, certifications, and relevant coursework
Chandigarh University
Masters of Computer Applications, Computer Applications
Currently pursuing a Master of Computer Applications, focusing on advanced topics in computer science and software development. Expected to graduate in July 2026.
DAV College
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications, gaining foundational knowledge in computer science and its applications. Graduated in September 2021.
DAV Public School
High School Diploma, General Studies
Completed high school education, building a strong academic foundation. Graduated in May 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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